Customer Service Advisor Apprentice

  • Company Name: Toomey Peugeot Southend
  • Type: Apprenticeship
  • Sector: Business Services
  • Application Deadline Date: 15/10/2021
  • Positions Available: 1
  • Location: Rochford, SS4 1GP
  • Salary: National Minimum Wage
  • Ref: VAC-07760
  • Start Date: 18/10/2021
  • Working Week: Mon - Fri 9am - 5pm May Include Some Weekend Work

Brief Description

This is an exciting opportunity to train and qualify as a Customer Service Advisor with excellent ongoing development and career opportunities. As a Customer service Advisors apprentice, you will provide excellent customer service to new and existing customers with specialised knowledge within Peugeot Cars for Toomey Peugeot Southend, SS4 1GP.

Vacancy Detail

Customer Service advisors are highly valued members of the aftersales team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the job - it's about understanding the customer?s expectations, anticipating their future needs, and building long term trusted relationships.

Key Duties:
? Serving and assisting customers with their queries and needs.
? Manage all service telephone, email and walk-in enquiries.
? Meet and greet customers, qualify work, and identify customer?s additional needs at vehicle drop-off.
? Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team.
? Ensure customer expectations and requirements are identified, and successfully managed throughout the customer service journey.
? Collect and manage customer information to ensure accurate details are captured.
? Efficiently manage customer communication through repairs with timely progress updates and gaining.
? Maintain knowledge of Peugeot retention products and services upselling where appropriate.
? To discuss and up-sell additional work to the customer, where appropriate.
? Confidently present our services and products.

Salary is based on National Minimum Wage.

Qualifications Required

? Maths & English GCSE grade C or equivalent - required
? A level standard or equivalent education - preferred

Personal Qualities

? Motivated
? Independent
? Show initiative
? Enthusiastic
? Positive attitude

Skills Required

? Good general computer skills as this will be your daily workstation,
? Confident and good communication skills with the ability to talk to customers
? Good at making Rapport and instilling confidence in the brand

Future Prospects

Potential to lead onto a full-time position with ongoing training

This vacancy has expired