IT Support Apprentice

Company Name: HTEC Limited
Type: Apprenticeship
Sector: IT
Application Deadline Date: 11/10/2021
Positions Available: 1

Location: Southampton, SO18 2RX
Salary: £9,009.00 per year
Ref: VAC-07759
Start Date: 15/10/2021
Working Week: 9 to 5 Monday to Friday

Brief Description

The Service Improvement team is the point of contact within the business to facilitate/improve all aspects of our customer's journey.
Data entry - updating Stats to include the Daily/weekly reporting trend analysis and ticket logging.

Vacancy Detail

HTEC Limited
IT Support Apprentice
?9,009 p.a.
S018 2RX

Roles/Responsibilities:

Creating and peer review customer service packs
Maintaining internal call ticketing system
Calling sites and updating tickets during Hypercare/Intensive care process
Updating Confluence with processes and procedures pertinent to the role
Answering Customer relation calls and making sure the correct person is assigned to the job
Answering Service Hub chats to assist customers with Hub login issues
Updating/creating Metro templates to assist smoother call logging/ task setting
Feeding back to the business on Customer Satisfaction Surveys, as well as performing some, from time to time.
Assisting Service Improvement Manager with complaint resolution

Qualifications Required

Desirable but not essential - GCSE's graded C/4 or above including Maths and English

Personal Qualities

Studious with attention to detail
Analytical approach to data/trend analysis
Maintains a thorough and organised approach to work when working with digital technologies and prioritising as appropriate.
Uses own initiative when implementing digital technologies and when finding solutions.

Skills Required

Good communication skills both verbal and written.
Excellent working knowledge of Microsoft products - Power BI, Word, Excel, Powerpoint.
Knowledge of using online chat function, day to day report writing.
Resilient and positive mental attitude when dealing with difficult situations.

Future Prospects

Level 3 qualification in Digital Support Technician and potential to progress within the business.

Other Information

Located next to Southampton Airport and the Parkway Railway Station.