Customer Service Advisor Apprentice

Customer Service advisors are highly valued members of the aftersales team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the job - it's about understanding the customer?s expectations, anticipating their future needs, and building long term trusted relationships.

Key Duties:
? Serving and assisting customers with their queries and needs
? Manage all service telephone, email and walk-in enquiries.
? Meet and greet customers, qualify work, and identify customer?s additional needs at vehicle drop-off
? Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
? Ensure customer expectations and requirements are identified, and successfully managed throughout the customer service journey.
? Collect and manage customer information to ensure accurate details are captured
? Efficiently manage customer communication through repairs with timely progress updates and gaining
? Maintain knowledge of Nissan retention products and services upselling where appropriate.
? To discuss and up-sell additional work to the customer, where appropriate.
? Confidently present our services and products

Salary is based on National Minimum Wage.