Trainee Reservationist, Ticketing & Sales Support Agent

AVIAREPS has more than 20 years? experience in providing professional Passenger GSA services and tourism marketing to our clients. It is the world?s leading GSA and Tourism representation organization with 66 offices in 50 countries. Representing airlines as well as destinations, hotels, airports, cars, trains, cruises and other trade promotions, our 360? portfolio of services includes sales & reservation, marketing and PR. This is an exciting opportunity for a self-motivated individual with a can-do attitude looking for their next challenge.
We are looking for a trainee reservationist who would like to gain some practical experience within the company, utilise his/her skill set and have the opportunity to contribute to the business growth and development of our exciting company.

As a Trainee Reservationist you will be providing reservation sales, ticketing, reporting & sales support services for the airline clients represented by the company.

Responsibilities:
- Taking reservations calls from both direct passengers and trade partners
- Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD?s (auto & manual fare-build)
- Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
- Daily & monthly airline sales reports and reconciliation
- Providing excellent customer service both on the telephone and face-to-face
- Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
- Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
- Supporting the airline sales team as required
- Liaising with Airlines? local management and head office

This opportunity includes 5 weeks of pre-employment training allowing you to learn the skills you will need to identify your future talent and unlock your potential within the workplace. Following on from this you will then complete 3 weeks of work experience to showcase your talents and what you have learnt from the course, get more familiar with the people in the company and the role, after which you will be work-ready. During the 5 weeks of pre-employment training, you will be working towards a qualification in Customer Service along with improving your employability prospects, maths, English & digital skills, all of which are vital within any workplace and will help you feel well prepared for work. If you are looking to improve yourself as a person, improve your chances of securing employment via an apprenticeship and be given the opportunity to showcase your skills and qualities then unlock yourself from lockdown with us!