IT Technician Apprentice

Company Name: Dove Computer Solutions Limited
Type: Apprenticeship
Sector: IT
Application Deadline Date: 31/08/2021
Positions Available: 1

Location: Ashbourne, DE6 1AS
Salary: £8,775.00 per year
Ref: VAC-07191
Start Date: 01/09/2021
Working Week: Monday to Friday - 9:00am to 5:30pm

Brief Description

Our client; Dove Computers provide professional I.T. solutions, VoIP, CCTV, Wireless and cloud services to a range of customers, from large organizations through to individual home users. Being an IT Technician Apprentice is the first step to becoming the best version of you, so its time to start building your career with them!

Vacancy Detail

Do you want to use your passion for technology in a business environment to support service users with technical IT related issues, integrating digital technologies and developing digital solutions?

This could involve email, telephone or face to face support on infrastructure, networking, mobile and operating systems and security. The successful Apprentice will also have the opportunity to engage with a range of media and software, both on a development and operational level.

As an apprentice you will be working in an IT role and carrying out the following duties:
? Resolve problems associated with operating systems, networks, software, hardware, printers etc.
? Service desk support? diagnosis of IT issues and supporting users remotely using remote connection tools.
? Installation of new software and hardware
? Maintain and fix other computing equipment
? Assist in system upgrades and system maintenance
? Liaise with third party suppliers such as Internet Service Providers and vendors
? Support with technology asset management
? Social media and website updates
? Supporting staff to implement new technologies in the workplace
? Working with a range of technology hardware -Android, Windows, Mac
? Supporting software development and implementation
? Supporting the use of database systems and Content Management Software
? Use of a ticketing system for task allocation/monitoring

Qualifications Required

Educated to GCSE standard (English and Maths grade 4 or above) or equivalent is highly desirable but applicants who are willing to work towards their Level 2 Functional Skills will also be considered.

Personal Qualities

? Love of learning
? Desire to help others to learn, develop and understand
? High energy and motivation to achieve success
? Commitment towards the completion of a full Apprenticeship programme
? Ability to work well in a team, as well as independently under own initiative

Skills Required

? True passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends
? Confidence when using a range of hardware, software and technical devices
? Experience of Microsoft Office applications, including Word and Excel
? Excellent communication and interpersonal skills. Able to work in a team and deliver good customer care and communicate clearly with others
? Able to demonstrate an aptitude for the skills taught in the Apprenticeship (for example through work experience, qualifications or references)
? Any understanding of programming languages (Java, PHP, SQL or XML) would definitely be a benefit.

Future Prospects

This is a great opportunity for you to develop skills that will be perfect for a career in technology.