Helpdesk and Customer Experience Apprentice

  • Company Name: Boxx Communications
  • Type: Apprenticeship
  • Sector: IT
  • Application Deadline Date: 23/08/2021
  • Positions Available: 2
  • Location: Milton Keynes, MK9 1FH
  • Salary: Between £8,000.00 and £10,000.00 per year
  • Ref: VAC-07194
  • Start Date: 27/08/2021
  • Working Week: Monday to Friday; 9:00am to 5:30pm

Brief Description

Based in Milton Keynes, our client boxx specialise in Telephony and Internet connectivity solutions for businesses. We are a modest yet highly efficient team who work openly together and trust each other to deliver. We have fun, take pride in our work and like to keep a healthy work-life balance!

Vacancy Detail

Remit Training are recruiting on the behalf of boxx; who are a technology business, so remote working is easy and often preferred. For those who like to come to the Office, we have a state-of-the-art facility in central Milton Keynes, where the team is usually found at meetups or seeing clients.

The role
The Customer Experience Agent plays a vital part of the Service Delivery Team and often acts as the first point of contact for customers. You will work in all aspects of the business - dealing effectively with all customer enquiries such as first-line tech support and admin tasks, providing excellent customer service and satisfaction always.
You should also have a keen eye for customer retention, with the ability to recognise upsell and renewal opportunities to our existing customers. The agent would be responsible for processing each enquiry to a satisfactory conclusion or escalation. If you are tech-savvy and passionate about customer experience, this may be the role for you!

Key responsibilities:

? Identify, resolve, report and log customer issues using our CRM systems and tools.
? Providing first-line support with Telephone, internet, Mobile and UC communications queries
? Perform remote troubleshooting through diagnostic techniques.
? Manage new and existing enquiries end to end & across CRM platforms liaising with customers and suppliers.
? Provide customer information about other products and services.
? Identifying potential for additional sales, renewal and upsell opportunities providing intelligence to the sales team.
? Liaise with other members of staff where complex issues require their assistance, including arranging appointments for customers where necessary.

The ideal candidate would be a passionate and bright all-rounder with a keen interest in technology and a willingness to learn. At boxx, we recruit on attitude and personality above experience; if you like the sound of us, then don't be shy get in touch!

Qualifications Required

GCSE Grade C or above in Maths and English (or equivalent qualification)

Skills Required

Experience & Skillset:

? Computer Literate, with Excellent verbal and written communication skills across all levels.
? Highly organised, coupled with the ability to prioritise effectively
? Good general understanding and interest in technology
? Excellent problem-solving skills
? Ability to use own initiative, be proactive & decisive taking responsibility for own actions
? Self-motivated, honest and reliable

Future Prospects

A full time position will offered to the apprentice after full completion of the apprenticeship if they demonstrate the right skills and attributes.

Other Information

Based in MK centre with good train and bus links.
Parking spaces nearby, charged at local council rate

This vacancy has expired