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Job Title : Team Member - Customer Service
Employer : ISTU Ltd
Location : London, EC2V 6DN
Position Type : Traineeship
Sector : Hospitality
Vacancy Reference : VAC-07180
Brief Description : Do you want to be a part of the hospitality revival? ITSU have customer service roles and are working with Remit Training to ‘Train The Nation’ so we can ‘Build Back Stronger’ after the Covid-19 pandemic.


Qualifications Required : That your highest qualification is at Level 3 or below including no qualifications.
Vacancy Detail : What is our aim?
‘To grow, develop, inspire and offer opportunities to young people through itsu’s career path by delivering a traineeship that supports, mentors and allows self-development and learning in the workplace’

It has been a strange couple of years for people coming out of education, we strive to be a very inclusive place to work, and as such we are really excited about giving opportunities to young people, who are maybe looking for a new, first job or might be looking for some work experience to help them make their next career decision. We hope that you enjoy your time with us and get a lot from the experience.

What is the itsu traineeship:
Programme for 19-24 year olds who have just left school or college and are looking for work.
It is an official program with 4 weeks training by Remit before they join us.
The Traineeship is 3 weeks long, Monday-Friday and consists of 25hr weeks.
The trainees’ shifts are 10-3pm unless trainee chooses different work time.
The 3 weeks are based in an itsu store. A 3-week training plan has been produced for the Trainee and shop to follow.
Trainees to be given £100 credit on a travel card.
Trainees to attend training sessions in our Head office at the beginning and end of the program.

End of program:
At the end of the program, we will get together to see how the 3 weeks have gone and to get your feedback to see where we can make improvements for the future.
We hopefully will also be able to offer you a Full Time or Part Time position. If you decide you would not like to work with us or we are not able to offer you a position then we will provide you with the feedback, and a personal development plan which will hopefully help you with future jobs.

Itsu is the healthy eating, Asian inspired food brand with over 70 stores in the UK where our ambitious, hard-working teams help serve our wonderful customers each day. Renowned for its delicious food made fresh in every shop, every day, itsu has huge global ambitions with a commitment to continue to open many more stores. With its best-is-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

You will be responsible for preparing our delicious food in the kitchen and serving our loyal customers, whilst being part of a dynamic team that ensures our shops and kitchens are always at their best.

This opportunity includes 4 weeks of pre-employment training allowing you to learn the skills you will need to identify your future talent and unlock your potential within the workplace. Following on from this you will then complete 3 weeks of work experience to showcase your talents and what you have learnt from the course, get more familiar with the people in the company and the role, after which you will be offered a GUARANTEED INTERVIEW for a job role. During the 4 weeks of pre-employment training, you will be working towards a qualification in Customer Service along with improving your employability prospects, maths, English & digital skills, all of which are vital within any workplace and will help you feel well prepared for your work experience and the GUARANTEED INTERVIEW. If you are looking to improve yourself as a person, improve your chances of securing employment and be given the opportunity to showcase your skills and qualities then unlock yourself from lockdown with us!
Positions Available : 1
Working Week : Monday-Friday
Salary : To Be Specified - Traineeship
Application Deadline Date : 22/10/2021
Possible Start Date : 25/10/2021
Personal Qualities : Polite
Skills Required : We are looking for people displaying the 4 itsu qualities:
I take pride in what I do
I care for people
I want to grow myself & others
I build trust around me
Future Prospects : A GUARANTEED INTERVIEW for a live job role within the business.
Other Information : The 4-week pre-employment training will be delivered online/face to face in a group with other applicants. The hours for the training are Monday – Friday 9:30AM to 4:00PM. The 3-week work experience may have varying hours depending on business demand. All information will be provided during your Induction on your first day.
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