Customer Support Administrator Apprentice
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Company Name: Renovotec
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Type: Apprenticeship
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Sector: Business Services
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Application Deadline Date: 16/08/2021
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Positions Available: 3
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Location: Wakefield, WF10 5QD
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Salary: £12,500.00 per year
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Ref: VAC-07139
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Start Date: 20/08/2021
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Working Week: Monday to Friday: 9:00AM - 5:00PM
Brief Description
Our esteemed client; Renovotec specialises in sourcing, developing and deploying mobile enterprise solutions for a wide range of markets. They are currently recruiting for three Customer Support Repairs Administrators to join their growing Customer Support team!
Vacancy Detail
Providing a first-class customer experience is one of Renovotec?s main priorities, so you will quickly become a vital part of the business.
You'll be supporting and dealing with all customer enquiries related to mobile computer hardware, software and industrial wireless networks. Their ideals candidates will need be a team players who will help out their colleagues whenever required!
Main Duties will include:
- Raising, updating and querying device repair requests (RMAs)
- Sending device repair quotations and receiving POs in return
- Arranging deliveries and collections to/from customer sites
- Answering customer queries on the phone or via email
- Ensuring all customer calls are logged using our support ticket system
Skills Required
---- Knowledge of Microsoft Operating Systems and Office software suite
- Customer Service
- Communication
- Team Work
- Prioritising work
Future Prospects
After full completion of the program there will be a full time position available to the candidate if they demonstrate the right attributes and skills.