Technical Customer Success Apprentice

Company Name: VenuIQ (Including BuddyCRM)
Type: Apprenticeship
Sector: IT
Application Deadline Date: 30/08/2021
Positions Available: 1

Location: Aldridge, WS9 8DE
Salary: £9,152.00 per year
Ref: VAC-07157
Start Date: 06/09/2021
Working Week: Monday to Friday; Hours to Be Confirmed

Brief Description

Are you a logical and methodical individual? Looking to further your understanding in a specific field? Remit Training are recruiting on behalf of our client BuddyCRM, a partner with our other client Venu-IQ who are looking for another Apprentice to join their ever growing team of Technical colleagues!

Vacancy Detail

Our client; BuddyCRM provides an amazing software platform for customers around the world. As a growing business they need to ensure that they provide stable and secure technology platforms for their customers, that they can rely on!
This brand new role with them will provide the right candidate; training and first hand experience in offering first line technical support to customers as well as working closely with customers to deliver their projects!

Roles & Responsibilites;
Troubleshoot queries via webchat, email and phone.
Logging and solving as many queries as possible. Escalate as appropriate.
Provide solution(s)/work around(s) to incidents and problems.
Provide exceptional service support to customers.
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
Coordinate weekly status updates for clients.
Train customers to ensure their user journey is a success.
Attending and documenting scoping meetings and producing/maintaining Go-Live plans
Co-ordinating Delivery of solutions to clients where assigned as lead team member.
Work to SLA thresholds for incident(s), request(s) and problem(s).
Prioritising and managing several open cases at one time.
Basic system testing.
Establishing a good working relationship with other staff and customers.
Deliver live streaming sessions via our platforms.
Collate and deliver key metrics to customers post event.
Become an expert in all things BuddyCRM

Qualifications Required

GCSE Grade C or above in Maths and English (or equivalent qualification
)

Personal Qualities

Enthusiastic, patient and motivated.
Inquisitive. Have a natural desire to want to answer questions and find solutions.
Good initiative.
Able to work unsupervised but be a good team player.
Flexible with regard to hours of work and travel.

Skills Required

Any of the below is desirable to the company, but its not essential;

Excellent troubleshooting and problem-solving skills.
Windows 10 / Mac OS
iOS / Android.
Effective communication and organisational skills.
Exceptional customer service.
High attention to detail.

Future Prospects

As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you'll have gained nationally accredited qualifications as well as English & Maths Functional Skills Level 2.

The company also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives).

Other Information

The Apprentice should be aware that due to the nature of the business they will need to be flexible with their working hours and will need to be aware that they may have to travel to areas around the UK for face to face events.