IT Support Analyst Apprentice

Company Name: Kerridge Commercial Systems
Type: Apprenticeship
Sector: IT
Application Deadline Date: 15/08/2021
Positions Available: 2

Location: Gateshead, NE11 0HF
Salary: £15,000.00 per year
Ref: VAC-07143
Start Date: 30/08/2021
Working Week: Shifts: 8:00am - 16:30pm or 9:30am - 18:00pm

Brief Description

Are you a great problem-solver with IT skills? Want to gain a qualification in the ever-growing IT industry, whilst working for a market leader, AND earning a substantial salary? Remit Training is delighted to be recruiting on behalf of KCS for 4 driven and proactive individuals, to embark on our Digital Support Technician Apprenticeship.

Vacancy Detail

Digital Service Support Technician Apprenticeship - Level 3
Kerridge Commercial Systems
?15,000 p.a.
NE11 0HF

Roles/Responsibilities:

? Support customers with problems and queries relating to the KCS application software
? Accurately resolve problems using investigative and analytical skills
? Pro-actively taking ownership of a wide variety of calls and problems
? Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
? Managing, prioritising, and progressing their adopted calls, in particular
? Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
? Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
? Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
? Following and applying the standard Commercial Software Support Procedures and Practices

Benefits:

? Annual bonus
? 20 days holiday + 8 bank holidays
? Quarterly MAD (Make a Difference) awards

Qualifications Required

GCSEs in Maths and English

Personal Qualities

? Attention to detail
? Customer service focused
? Driven, proactive, and motivated
? Good problem-solving skills

Skills Required

? Be able to investigate unfamiliar problems and generate effective solutions in a systematic and logical manner
? Have excellent customer care and strong interpersonal skills
? Be adaptable and work as an effective member of a team
? Be organised and manage own workload efficiently
? Maintain a professional standard of communication at all levels
? Work conscientiously and use initiative
? Be calm under pressure and manage stressful situations

Future Prospects

There are great future prospects with Kerridge Commercial Systems. To understand what it is like to work for KCS, visit https://www.kerridgecs.com/page/careers/polly-day-in-the-life

Other Information

Can you commute to the location?