IT Sales Representative Apprentice

The basic responsibility of an apprentice is to represent the company to all customer accounts assigned and to new clients. Their purpose is to obtain optimum sale of products and services by reaching and exceeding their performance objectives. They manage the company?s business with the assigned customers, almost as if it was their own, and they coordinate efforts with the sales representative as well as the Sales Manger.

The Apprentices' Core & Essential Functions
? Help to promote, sell, and secures orders from prospective customers through a relationship-based approach.
? Be able to demonstrate products and services to potential customers and assists them in selecting those best suited to their needs.
? Provide high-quality customer service to accounts who have questions regarding their invoices by means of phone calls, emails, and/or in-person meetings.

Additional Details of Function
? Establishes, develops and maintains business relationships with current customers and prospective customers to generate new business for the organization?s products/services.
? Makes telephone calls and in-person visits and presentations to existing and prospective customers.
? Researches sources for developing prospective customers and for information to determine their potential.
? Develops clear and effective written proposals/quotations for current and prospective customers.
? Expedites the resolution of customer problems and complaints.
? Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
? Analyses the market?s potential and determines the value of existing and prospective customers? value to the organization.
? Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
? Identifies advantages and compares organization?s products/services.
? Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
? Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
? Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
? Participates in trade shows and conventions.
? Other duties as assigned.