Business Admin Apprentice

BCA Marketplace Ltd forms part of largest automotive group, Constellation Automotive Group which also includes industry leaders such as ?We Buy Any Car? and ?Cinch?. Operating across over 50 employment locations across the UK, BCA also comprises the largest finished vehicle logistics operation of its type, including vehicle storage, preparation and refurbishment as well as the UK?s biggest vehicle transporter fleet.

As an Apprentice in BCA, you will receive training and support throughout your qualification and the opportunity to continue with your development through your career with BCA

Purpose of the role:
To be an integral part of the branch customer service team by offering high levels of customer service and quality resolutions to buyer, vendor, and third party queries and disputes.

Role Accountabilities:
? First point of contact for all incoming calls & queries
? Direct all calls to relevant departments
? Providing end-to-end query resolution service where possible
? Assist with collections and deliveries bookings
? Record queries accurately and efficiently
? Take on general admin duties as required in order to meet the needs of the department and the site as a whole
? Escalate more complex issues to the senior Customer Service team

INDBUS