IT Technical Support Apprentice
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Company Name: Premier Epos
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Type: Apprenticeship
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Sector: IT
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Application Deadline Date: 15/02/2021
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Positions Available: 3
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Location: Wirral, CH44 7JW
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Salary: Apprenticeship Minimum Wage
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Ref: VAC-05778
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Start Date: 22/02/2021
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Working Week: Monday - Friday 9:00am - 5:00pm
Brief Description
Do you have a natural affinity for tech? Enjoy solving logical problems? Remit Group are recruiting on the behalf of our client Premier EPOS; a diverse provider who develop all of their software in-house to ensure the highest levels of quality. They're looking for a Technical Support Apprentice to join their diverse team of colleagues!
Vacancy Detail
Our client are looking for a stand out individual to join their expanding team of excellent customer service providers, giving remote support to their clients all over the UK and Europe.
The successful individual will be responsible for giving support and solving technical issues over the phone, via email and physically when resolving hardware issues.
The successful applicant will gain a high level of understanding of both software and hardware and will have constant, direct interaction from customers in a wide variety of industries.
Key responsibilities and accountabilities:
1. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
2. Provide training to clients in the use of their system and applications.
3. Obtain a detailed understanding of the EPOS , Customer Management and Remote Connection Software?s used on a daily basis.
4. Identify and correct or advise, on operational issues in client computer systems.
6. Able to work independently and efficiently to meet deadlines.
8. Self motivated, detail-oriented and organized.
9. Experience with hardware and software issues.
10. Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers
The successful candidate will be good at communicating and working as part of a team. Premier EPOS are looking for candidates who are willing to go above and beyond in the call of duty to make themselves indispensable to our growing business.
Qualifications Required
GCSE Grade C/4 or above in maths and English (or equivalent qualification).
Personal Qualities
? Proficient in using the Microsoft office suite. (Primarily; Word and Excel)
? Good problem solving capabilities.
? Computer Literate.
? Works well as part of a team or independently.
? Good writing/typing skills.
? Good communication skills. (Both Verbal and Written)
Skills Required
? Knowledge of EPOS systems and how they work
? Knowledge of SQL management Studio and/or MySQL
? Proficient at using the Adobe Creative Suite
? Previous computer hardware experience (building their own PC or fixing PC?s
Future Prospects
A full time position will offered to the apprentice after full completion of the apprenticeship if they demonstrate the right skills and attributes.