Team Leader Apprenticeship

  • Company Name: UVA UK
  • Type: Apprenticeship
  • Sector: Business Services
  • Application Deadline Date: 18/02/2021
  • Positions Available: 1
  • Location: Solihull, B91 3DA
  • Salary: £9,620.00 per year
  • Ref: VAC-05773
  • Start Date: 04/03/2021
  • Working Week: Monday to Friday: 9:00AM - 5:00PM

Brief Description

Remit are recruiting on behalf of UVA UK, who are looking for someone with boundless energy, enthusiasm and determination for a team leader apprenticeship in an exciting and rapidly growing business.

Vacancy Detail


The successful candidate will be the first point of contact for all customer and enquiries, reporting into the office manager the Team leading Apprentice will support a small team of Customer Service Advisors. You will be required to lead by example offering a world class level of support to our internal and external customers whether via email or telephone, whilst remaining conscious of the demands of working with international customers. You will also play a core role in supporting and working with the Commercial operations manager and the sales teams for admin and associated tasks.

Responsibilities
? To offer support to our customers, answering enquires via email and telephone
? As you develop in your apprenticeship you will be required to support and coach a team of Customer Service Advisors
? ?Ensure existing CRM system is maintained effectively
? ?Successfully implementing & working to agreed SLA?s around key customer metrics
? ?Be the first point of contact for key accounts
? ?Creating and managing supplier portals
? ?Monitoring Commercial customer contract registrations prior to events and reporting to the Commercial Operations Manger
? ?Working closely with Office Manager and administration Teams to manage PO and administrative processes
? ?Holding responsibility with the IT Manager for administering UVA Dashboard customer portal information
? ?Liaising and providing support to other cross functional teams
? ?Additional tasks, relevant to the position as required by the business






Qualifications Required

GCSE'S - Graded C or 4 and above
LEVEL 2 - MINIMUM, 1 YEARS EXPERIENCE

Personal Qualities

? Attention to detail
? Problem solving skills
? Ability to influence
? Enthusiasm, energy and drive
? Problem solver/innovator
? Time Management
? Keen to learn and develop skills, and willingness to embrace change
? Punctual and Reliable

Skills Required

? Good communication skills (at all levels)
? IT literate ? use of Microsoft Office (Word, Excel, Access, PowerPoint)
? Excellent administrative skills
? Excellent organisation skills
? Previous Supervisory work experience

Future Prospects

As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you?ll have gained nationally accredited qualifications as well as English & maths Functional Skills Level 2.

The business aim to provide opportunities for further employment at the end of this training; subject to successful completing the course and showcasing the right skills and attributes throughout.

Other Information

Opportunity to spend masterclass sessions with UVA UK partners including Media Agencies/Car Manufactures etc Opportunity for potential worldwide partner working in 2021

The Head Office has good Car and Rail transport links with car parking available at the office. There is a city centre Bus stop directly outside the head office location.

This vacancy has expired