Customer Service Apprentice

  • Company Name: BCA Europe - Blackbushe
  • Type: Apprenticeship
  • Sector: Business Services
  • Application Deadline Date: 18/02/2021
  • Positions Available: 1
  • Location: Blackwater, GU17 9LG
  • Salary: £240.00 per week
  • Ref: VAC-05738
  • Start Date: 08/02/2021
  • Working Week: 40 hrs pw; 08:30-17:30 Mon-Fri

Brief Description

Remit are delighted to be recruiting for BCA at Blackbushe Airport (GU17 9LG) for someone to join their customer service team. You will undertake a Customer Service Practitioner Level 2 apprenticeship.

Vacancy Detail

Purpose of the role:
To be an integral part of the branch customer service team by offering high levels of customer service and quality resolutions to buyer, vendor, and third party queries and disputes.

Role Accountabilities:
? First point of contact for all incoming calls & queries
? Direct all calls to relevant departments
? Providing end-to-end query resolution service where possible
? Assist with collections and deliveries bookings
? Help to locate vehicle packs
? Record queries accurately and efficiently
? Take on general customer service duties as required in order to meet the needs of the department and the site as a whole
? Escalate more complex issues to the senior Customer Service team

INDBUS

Qualifications Required

GCSE Grades A - C (9-4) in English and Maths

Personal Qualities

? Team player, with the ability to work with colleagues at all levels
? Good communication, active listening and interpersonal skills

Skills Required

? Good administration skills
? Excellent telephone manner
? Good I.T. skills including Excel, Word and PowerPoint

Future Prospects

There may be a permanent role available for the right candidate on completion of the apprenticeship

Other Information

There is no public transport to site, so you will need access to your own transport. Parking is available on site.
Smart work attire is required.
Lunch should be brought to the workplace. There are shops available locally, but not within walking distance.
Please note the salary for this role is ?6ph, ?240 pw.

This vacancy has expired