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Job Title : Team Leader Apprenticeship
Employer : UVA UK
Location : Solihull, West Midlands
Position Type : Apprenticeship
Sector : Business Services
Vacancy Reference : VAC-05720
Brief Description : Remit are recruiting on behalf of UVA UK, who are looking for someone with boundless energy, enthusiasm and determination for a team leader apprenticeship in an exciting and rapidly growing business.

 

Qualifications Required : GCSE'S -
LEVEL 2 - MINIMUM, 1 YEARS EXPERIENCE
Vacancy Detail :
The successful candidate will be the first point of contact for all customer and enquiries, reporting into the office manager the Team leading Apprentice will support a small team of Customer Service Advisors. You will be required to lead by example offering a world class level of support to our internal and external customers whether via email or telephone, whilst remaining conscious of the demands of working with international customers. You will also play a core role in supporting and working with the Commercial operations manager and the sales teams for admin and associated tasks.

Responsibilities
• To offer support to our customers, answering enquires via email and telephone
• As you develop in your apprenticeship you will be required to support and coach a team of Customer Service Advisors
• ·Ensure existing CRM system is maintained effectively
• ·Successfully implementing & working to agreed SLA’s around key customer metrics
• ·Be the first point of contact for key accounts
• ·Creating and managing supplier portals
• ·Monitoring Commercial customer contract registrations prior to events and reporting to the Commercial Operations Manger
• ·Working closely with Office Manager and administration Teams to manage PO and administrative processes
• ·Holding responsibility with the IT Manager for administering UVA Dashboard customer portal information
• ·Liaising and providing support to other cross functional teams
• ·Additional tasks, relevant to the position as required by the business






Positions Available : 1
Working Week : Monday to Friday: 9:00AM - 5:00PM
Salary : £ 9,620.00 (Annually)
Application Deadline Date : 08/02/2021
Possible Start Date : 22/02/2021
Personal Qualities : • Attention to detail
• Problem solving skills
• Ability to influence
• Enthusiasm, energy and drive
• Problem solver/innovator
• Time Management
• Keen to learn and develop skills, and willingness to embrace change
• Punctual and Reliable
Skills Required : • Good communication skills (at all levels)
• IT literate – use of Microsoft Office (Word, Excel, Access, PowerPoint)
• Excellent administrative skills
• Excellent organisation skills
• Previous Supervisory work experience
Training to be Provided : As an apprentice, you will work closely with management who will offer guidance on tasks and goals you will be expected to achieve. You may be involved in supporting and developing other team members while monitoring resources and workload on a day to day basis. You will learn about different leadership styles and ways to support and develop other people in the team to improve their performance. You will learn about managing people and how to deliver both positive and constructive feedback to your team,. You will learn about managing conflict, whether that be with colleagues, customers or clients and you will develop your personal attitudes and behaviours to help when leading a team. As a result you will receive the following qualification: Functional Skills in English & maths Level 2
Other Information : Opportunity to spend masterclass sessions with UVA UK partners including Media Agencies/Car Manufactures etc Opportunity for potential worldwide partner working in 2021

The Head Office has good Car and Rail transport links with car parking available at the office. There is a city centre Bus stop directly outside the head office location.
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