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Job Title : IT Technical Support Apprentice
Employer : Renovotec
Location : Runcorn, Cheshire, WF10 5QD
Position Type : Apprenticeship
Apprenticeship : IT Solutions Technician - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-05547
Brief Description : Do you live and breathe computers? Want to work in an industry you are passionate about? Well this IT Technical Apprenticeship might be the perfect fit for you.


Qualifications Required : You need to have 5 GCSE’s (grade 5 and above or equivalent) in English, Mathematics and a
Science or Technology Subject.
Vacancy Detail : Remit Group are recruiting on behalf of our client Renovotec, UK's fastest growing barcode scanning and rugged mobile computer supplier.

This is a fantastic opportunity for an individual with a keen interest in all things IT, a customer first attitude and the written and verbal communication skills to back it all up. This will enable you to gain the required skillsets throughout your apprenticeship to succeed as a future Technical Support Engineer.

Duties & Responsibilities

Key areas of focus are:
• Phone, email and web based issue handling (technical support)
• Working with multiple departments both internally and externally to ensure the
delivery of high quality projects on time and in full
• Leading technical investigations and driving resolutions where necessary
• Producing support and customer documentation
• Desktop & Laptop administration, including build, configuration and
troubleshooting in a Windows 10 environment with MS Office 2010/365 and a
hybrid AD.
• Server 2012, 2016 and 2019 Administration (Physical and Virtual)
• Support of multiple business applications including in-house and customer
• Device support and management across Windows, iOS, Android and Linux
using various EMM solutions
• Liaising with 3rd party solution providers to resolve issues
• Supporting VPN and remote access issues
• Support customer and internal WIFI and infrastructure
• Mobile software configuration, debugging and investigation

During your apprenticeship with Renovotec, you will learn how to support solutions in
many areas of IT including:
• Application Support (bespoke and 3rd party including EMM solutions)
• Hardware Support (Mobiles, Tablets, Laptops, Desktops, Servers etc.)
• Wireless and Networking Support
• Voice Support

Due to the location of the office it is recommended that a personal vehicle be

Positions Available : 1
Working Week : Monday to Friday: 9:00AM - 5:30PM
Salary : £278.84 Per Week
Application Deadline Date : 25/12/2020
Possible Start Date : 04/01/2021
Personal Qualities : • Can work independently and as part of a team
• Can work under pressure
• Are flexible in order to meet customer demand
• Are self-motivated
• Have a professional attitude to colleagues and customers
• Have excellent communication Skills and attention to detail
• Have confidence to deal with people at all levels
• Have an interest in mobile technology and networks
• Have a commitment to quality and a thorough approach to the work
• Demonstrate a methodical and structured approach to work
Skills Required : • Minimum 1 year Customer Service Experience
• Experience configuring devices (personal accepted)
• Experience configuring networks (personal accepted)
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
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