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Job Title : Infrastructure Technician Apprentice
Employer : Personic Computers
Location : Bristol, Somerset, BS3 2NQ
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-05439
Brief Description : Do you enjoy working with technology, networking and more? Want the chance to learn and earn with an Apprenticeship? Due to continued expansion they're looking for a IT Support apprentice to join their team!


Qualifications Required : You need to have at least 5 GCSE's grade A/C or 9/4 including English, Maths and ICT or the equivalent
Vacancy Detail : Remit Group are recruiting on the behalf of our client; Personic Computers; a team who have over 30 years of experience in providing IT Sales, Services and Support.

This is a fantastic opportunity for a computer and technically literate individual who'll have the chance to get involved in providing 1st Line Help-desk Technical Support to Personic Computers' external customers, assisting them with hardware and software problems; via the phone, email or onsite.

Main Responsibilities;

Aim to provide technical support; answering support queries either via phone, emails or on-site.
Learn how to maintain a high degree of customer service for all support queries and adhere to all service management principles
Develop on how to take ownership of user problems and be proactive when dealing with user issues
Log all calls in Autotask and maintain full documentation
Learn how to respond to enquiries from clients and help them resolve any hardware or software problems
Aim to maintain a log of any software or hardware problems detected.
Support other users in the use of computer equipment by providing necessary training and advice
Learn how to allocate more complex service issues to the relevant IT Support members
Arrange for external technical support where problems cannot be resolved in-house

Positions Available : 1
Working Week : Monday to Friday; 9:00am - 5:30pm
Application Deadline Date : 04/12/2020
Possible Start Date : 07/12/2020
Personal Qualities : Able to work independently and as part of a team providing high quality, customer-focused services
Able to complete tasks on time and within established parameters
Ability to work in a professional, respectful manner with those who are content experts, but not technical experts
Self-motivated with plenty of initiative
Good communication skills, both written and verbal
Keen to learn and hardworking
Ambitious to always do better
Skills Required : Having the following knowledge or experiences is beneficial but isn't overall necessary;

Able to escalate IT Issues to the IT Manager where necessary
Responsible for managing backups
Experience or base knowledge of diagnosing and resolving technical issues
Passion for providing desktop and server support
Knowledge of Setting up and configuring new laptops and desktops
Installing authorized software to laptops and desktops
Able to ensuring security and upgrades are applied to desktops and laptops and kept up to date
Experience or knowledge with Antivirus installation to all desktops and laptops
Fault finding to laptops and desktops
Confidence in reporting faults and maintaining logs on servers, desktops and laptops
Future Prospects : As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications as well as English & maths Functional Skills Level 2.

The company also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives).
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
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