IT Solutions Technician
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Company Name: RBH
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Type: Apprenticeship
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Sector: IT
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Application Deadline Date: 06/11/2020
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Positions Available: 1
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Location: Rochdale, OL11 1RY
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Salary:
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Ref: VAC-05426
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Start Date: 09/11/2020
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Working Week: Monday to Friday: 9-5: Very rarely there may be a requirement to work evenings or weekenends
Brief Description
Are you someone with a tremendous aptitude for IT? Remit are recruiting on behalf of RBH for an exciting IT Solutions Technician.
Vacancy Detail
You will work in a supported learning environment to develop the skills and knowledge required for an Apprentice and complete an IT Solution Technician qualification.
The role of IT Solution Technician will be to work with the IT Applications, Infrastructure and Business Intelligence Teams, focusing on IT Support to gain broad knowledge and skills which will allow them to apply for positions should opportunities arise at the end of the apprenticeship.
With training and support the Apprentice will be expected to assist with the following tasks over the duration of the contract:
? Provide general IT Support
? Respond to general enquires, mainly by telephone and email and occasional face to face with internal colleagues and external suppliers.
? Create and update articles and guides to known problem and issues.
? Support with laptop and mobile phone builds as well as issue resolution.
? Troubleshoot and resolve software and applications issues for customers.
? Undertake general IT Administrative tasks including setting up new users, updating and creating permissions.
? Keep the asset register up to date.
? Maintain, input and extract information from administrative systems and databases.
? Produce and update statistical information from databases and spreadsheets.
Qualifications Required
GCSE Grade C or above in Maths and English (or equivalent qualification)
Personal Qualities
1. As a customer facing role must be a fluent English speaker.
2. Ability to multitask and prioritise effectively
3. Ability to maintain confidentiality.
4. Confidence and ability to assess situations and make appropriate decisions.
5. Awareness and empathy of the social issues that might impact upon RBH customers.
Skills Required
Must have:
1. Customer Service experience.
2. Microsoft Office skills, with the ability to produce documents to a professional and accurate standard.
3. Ability to follow standard administrative processes and procedures.
4. Ability to deal with challenging situations effectively.
Good to have:
5. Database skills.
6. Ability to analyse, prepare and present information in a range of formats.