IT Support Technician Apprentice

  • Company Name: Blagdon IT
  • Type: Apprenticeship
  • Sector: IT
  • Application Deadline Date: 13/11/2020
  • Positions Available: 1
  • Location: Blagdon, BS40 7RE
  • Salary:
  • Ref: VAC-05314
  • Start Date: 16/11/2020
  • Working Week: Monday to Friday: 9:00am - 5:30pm

Brief Description

Remit are recruiting on behalf of Blagdon IT for a first line support role, working with business customers

You would be monitoring business customer systems and highlighting issues for investigation, as well as the deployment of new hardware and software

Vacancy Detail

Working with systems design primarily around Microsoft Cloud and on-premise technologies, the Junior Support Technician will provide first line support and recording details of issues and requests. With mentoring, resolving issues and working with second line support where required.

Using specific tools, the role will involve monitoring of customer servers, PC?s, network equipment and associated software such as backup and antivirus and raising support requests where required.

Configuring and deploying new hardware and software on customer premises.

Specific duties will include: -

? Provide live support to customers via remote control software
? Ensure best practices are being used (updates, security etc)
? Become familiar with specific network structures and functionality
? Procure new broadband and voice contracts on request
? Rollout new projects & work with client liaisons to ensure delivery
? Setup new devices in accordance with each client?s requirements

INDIT

Qualifications Required

5 GCSE's at Grade C or above (including Maths & English)

Personal Qualities

Willingness to learn and an aptitude to for problem solving.

Able to communicate with customers in plain English and present a professional image.

Skills Required

-Experience with hardware or software configuration. (desirable)
-Experience of providing remote desktop support (desirable)

Future Prospects

As well as the chance to receive full on the job training throughout, by the end of the Apprenticeship you?ll have gained nationally accredited qualifications as well as English & maths Functional Skills Level 2.

This vacancy has expired