Infrastructure Technician Apprentice

It's a brilliant and long term opportunity to join a rapidly growing Managed IT Services provider who offer exceptional professional development opportunities, training, a modern and relaxed work environment and a friendly, people focused culture. With a reputation for delivering business changing IT to a wise variety of clients, in both direct customers and SI partnerships, 848 Group are increasingly disrupting the market.

They are seeking 2 Apprentices' to learn, progress and develop in providing effective high level remote technical support to all 848's customer base and to help manage the companies internal IT Systems; this will mostly include you the Apprentice working primarily around the MS Technology Stack. Their ideal candidate will need to have a keen interest in technology and have the passion and drive to develop themselves on the first steps to a career within IT. Candidates must be able to demonstrate a willingness to learn and have good communication skills. The role overall will be based at the companies Client Services Office in Stafford.

Main Duties and Responsibilities

? Learn how to provide 1st line interface with customers logging issues covering all support channels (email, telephone, portal and instant messaging)
? Assist in the incident life cycle from logging, investigation through to resolution
? Develop skills that enable you to 1st line support for the MS technology?s including, software such as Office 365, InTune, Windows 7,8 10 and Azure
? Provide assistance to managed services and projects team colleagues
? Learn how to monitor and progress incidents, changes and requests assigned to other team members
? Learn how to raise support requests with 3rd party providers
? Have the chance to learn how to create knowledge base articles covering resolutions of 848 and customer incidents

INDIT