IT Solutions Technician Apprentice - Service Desk Analyst

Consider yourself to have a niche understanding of Technical issues? Actively looking to find a place within the integral IT Industry?

This is a brilliant opportunity to join a company whose main core values and priorities continues to be their aim to provide the best support possible to their customers. As a trusted provider of IT Solutions and managed services to a wide range of UK organisations, this is the perfect chance to gain that crucial on the job working experience!

Roles and Main Responsibilities:

? To provide internal technical support for EACS systems including server, desktop and networking infrastructure.
? To complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers
? To liaise with and build strong working relationships with stakeholders
? To be an ambassador for EACS to maintain and enhance the reputation of EACS.
? To record all calls to ensure accurate information about the client?s systems is maintained and available to other support personnel and account managers.
? Escalate issues in line with guidance.
? To work with other support staff to build knowledge and skills pertinent to the sites supported.
? To comply with all necessary working practices relating to the customer site.
? To build strong relationships with customer account managers.
? To take a proactive approach to customer IT systems to ensure problems are avoided and the longer-term development of the customer IT systems are considered.
? To be able to work autonomously with minimal supervision.
? To be able to manage demanding users on customer sites who have high expectations.
? To be able to communicate technical issues and concepts to a non-technical audience.
? Work together with your Line Manager to develop and enhance your knowledge and skill sets.
? There may be a requirement to provide cover to other customer sites when absence by other engineers dictates.
? Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director.

The successful candidate will have the chance to receive constant support and guidance whilst working to achieve an Industry accredited Level 3 qualification in the IT Solutions Technician (Hardware)

INDIT