Job Title : Technical Support Apprentice
Employer : Premier Epos
Location : Wirral, Cheshire, CH44 7JW
Position Type : Apprenticeship
Apprenticeship : Digital Support Technician - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-05223
Brief Description : Are you someone who has has a great understanding of IT, coupled with good communication skills? Well, Remit are recruiting on behalf of Premier EPOS for a fantastic Technical Support Apprentice opportunity.
Qualifications Required : GCSE Grade C or above in Maths and English (or equivalent qualification)
Vacancy Detail : You will be responsible for giving support and solving technical issues over the phone, via email and physically when resolving hardware issues. The successful applicant will gain a high level of understanding of both software and hardware and will have constant, direct interaction from customers in a wide variety of industries.
Key responsibilities and accountabilities:
1. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
2. Provide training to clients in the use of our system and applications.
3. Obtain a detailed understanding of the EPOS , Customer Management and Remote Connection Software’s used on a daily basis.
4. Identify and correct or advise, on operational issues in client computer systems.
6. Able to work independently and efficiently to meet deadlines.
8. Self motivated, detail-oriented and organized.
9. Experience with hardware and software issues.
10.Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
Positions Available : 3
Working Week : Mon-Fri 9AM-5PM
Salary : £155.62 Per Week
Application Deadline Date : 30/10/2020
Possible Start Date : 02/11/2020
Personal Qualities : The successful candidate will be good at communicating and working as part of a team.
Skills Required : Required Skills.
Proficient in using the Microsoft office suite. (Primarily; Word and Excel)
Good problem solving capabilities.
Works well as part of a team or independently.
Good writing/typing skills.
Good communication skills. (Both Verbal and Written)
Knowledge of EPOS systems and how they work
Knowledge of SQL management Studio and/or MySQL
Proficient at using the Adobe Creative Suite
Previous computer hardware experience (building their own PC or fixing PC’s)
Future Prospects : A full time position will offered to the apprentice after full completion of the apprenticeship if they demonstrate the right skills and attributes.
Training to be Provided : "Would select one of the following: A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives
A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies"
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