Job Title : Infrastructure Technician Apprentice
Employer : DL IT Solutions
Location : Avonmoth, Bristol, BS11 9DQ
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-05119
Brief Description : Remit Group are recruiting on the behalf of our esteemed client; DL I.T. Solutions, an outsourced IT Support Business who aim to offer the best possible service! They're looking for 2 technically literate & confidant individuals to join the team in Bristol
Qualifications Required : You'll need to have a minimum 5 GCSE's, grade A-C / 8-4 or the Functional Skills Level 2 equivalent including English, Maths and ICT.
Vacancy Detail : Have you been actively looking for opportunities to work within the integral IT sector? Consider yourself to have a natural affinity for all things technical?
Then this is a fantastic, long lasting opportunity to learn, develop and train within a 1st line support role; alongside a team of Engineers within a diverse, welcoming and fast paced IT environment. The successful Apprentices' will have the chance to grow and learn how to support the Businesses customers with varying technical issues; whilst having the opportunity to work and help out in their onsite workshop.
Within this role; the successful applicants will gain that crucial on the job work experience; whilst having access to excellent training and all the support needed to achieve an industry accredited Level 3 Qualification in the Infrastructure Technician programme.
Duties & Responsibilities - Part of the Desktop Support
- Learn how to provide technical support; through the answering of support queries via phone or email communications
- Help and learn how to efficiently support users remotely
- Become able to maintain a high degree of customer service for all ongoing support queries; whilst adhering to all service management principles
- Become proficient and able to take ownership of users problems ad to be pro-active when dealing with issues.
- Aim to log all calls onto the companies in-house logging system
- Assist in the response to queries from clients, and aim to help them resolve any hardware or software problems
- Maintain a log of any hardware or software problems that have been detected.
- Support users in the use of computer equipment by providing necessary training and advice
- To notify the relevant staff to arrange for external technical support where problems cannot be resolved in-house
Duties & Responsibilities - Within the Workshop
Assist with the diagnosing and repairing of faults with IT equipment
Helping to install Windows 10 on new equipment with the default companies applications
Assist with the repair any damaged IT equipment
Ensuring a record is kept of all parts used to ensure a correct billing; whilst creating an asset register on the companies system for all PC's
Help to keep customers updated with the progress of repairs
Maintain a tidy and safe workshop
If you are an individual looking for a rewarding and challenging post where you can impress the organisation with a can-do attitude, then our client is keen to hear from applicants who've applied!
Positions Available : 2
Working Week : Monday to Friday 8:30am - 5:30pm
Salary : £211.53 Per Week
Application Deadline Date : 28/08/2020
Possible Start Date : 31/08/2020
Personal Qualities : Possessing a keen attention to detail
Able to interact confidently with users and clients to establish issues and to explain solutions
Able to work as part of a team or using own initiative
Proactive attitude to helping and supporting users
Able to thrive within a busy, demanding environment
Skills Required : Having an excellent telephone manner
Working knowledge of Microsoft based operating systems
Have a hand's on approach and willingness to learn
Flexible and pro-active approach
Knowledge of the internal components within computers
Future Prospects : After full completion of the Level 3 there will be a full time position available to the candidate if they demonstrate the right attributes and skills.
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
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