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Job Title : IT Solutions Technician Apprentice
Employer : Coolspirit Ltd
Location : Chesterfield, Derbyshire, S41 9FG
Position Type : Apprenticeship
Apprenticeship : International Trade and Logistics - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-05114
Brief Description : Looking to take up a career within the Technical field? Enjoy the many aspects of IT and Technology? The Remit Group are recruiting on the behalf of our client Coolspirit who are seeking an Apprentice to join their team!


Qualifications Required : 5 GCSE's graded at C/4 and above - including English and Maths
Vacancy Detail : This is a fantastic opportunity to join a business which has been growing from strength to strength; where, if successful you'll join a team of people who are passionate about working with their clients too solve their most difficult problems.

So if you've always been naturally talented with IT Systems, Infrastructure and technology in general; then this might just be the role for you!

Roles & Responsibilities:

Assisting with the triaging of cases and providing phone based technical support for customers with their Commvault software platforms
Work on and attempt to resolve a variety of issues
Help to provide advice and solutions to the companies customers
Monitor and escalate issues if required
Use and improve your problem solving, time management, collaboration and consultative skills on a daily basis

Positions Available : 1
Working Week : Monday to Thursday: 8:30 - 17:30 Friday: 8:30 - 17:00
Salary : £346.15 Per Week
Application Deadline Date : 14/08/2020
Possible Start Date : 17/08/2020
Personal Qualities : Be a team-player; but able to work on own iniative when needed
Good communication and explanation skills
Professional and mature attitude when in the workplace
Skills Required : Any knowledge or skills in the following:

Providing first line technical support
Knowledge of Microsoft Windows Server operating systems
Ability to logically assess an issue
Accurately log details within call management system
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : Driving is preferred but not essential - as long as candidates are aware that the Business is not on a public transport route
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