Job Title : Receptionist / Administrator - Customer Service Apparenticeship
Employer : West Walk Surgery
Location : Bristol, Somerset, BS37 4AX
Position Type : Apprenticeship
Apprenticeship : Intermediate Level Apprenticeship
Sector : Business Services
Vacancy Reference : VAC-05103
Brief Description : Remit Training are recruiting on behalf of the West Walk Surgery for someone to join the team in Yate B37, carrying out reception and general administration duties. They will undertake a Customer Service Level 2 apprenticeship.
Qualifications Required : GCSEs including English and Maths
Vacancy Detail : This is a great opportunity for someone starting out to undertake a role as an administrator / receptionist. The Apprentice will join a busy team providing excellent customer service to the patients and medical staff of the practice. They will:
Take phone calls
Deal with incoming post
Assist with medical correspondence
Deal with test results
Uniform will be provided
Positions Available : 1
Working Week : 37 hours pw; Monday - Thurs 08.30 - 16.30; Fri 08.360 -1600
Salary : £238.00 Per Week
Application Deadline Date : 04/08/2020
Possible Start Date : 17/08/2020
Personal Qualities : You will need to be a people person for this customer facing role.
You should be a well organised person who can speak confidently on the phone and provide good customer service to patients and staff alike.
Punctuality will be important
Skills Required : Word and Excel + general IT
Attention to detail
Ability to work with people who may be upset, ill or stressed
Confident communication skills
Ability to work as part of a team
Future Prospects : There will be the opportunity to progress to a full time permanent role for the successful candidate on completion of the apprenticeship
Training to be Provided : Customer Service Practitioner Level 2 apprenticeship. Training will be delivered at the workplace by a Remit Development Coach.
Other Information : It is likely that you will have to deal with people on a daily basis who may be ill, upset or stressed. You should be able to respond confidently, empathically and assertively where needed.
Things to consider : National Mininum Wage at the correct age banding will be paid for this vacancy
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