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Job Title : IT Solutions Technician Apprentice
Employer : CloudTech24
Location : Send, Surrey, GU23 7EF
Position Type : Apprenticeship
Apprenticeship : International Trade and Logistics - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-05100
Brief Description : Remit Group are recruiting on behalf of Cloudtech24. This is an excellent and exiting opportunity to join a passionate friendly team who work extremely well together to deliver high-quality services.


Qualifications Required : Ideally a minimum 5 GCSE’s 5 and above including maths, English and ICT (or equivalent qualifications).
Vacancy Detail : Would you like to develop a professional career in IT? Have technical skills and want to put them into practice?

Our client's are an expanding specialist technology company with a primary focus on offering outsourced technical support to their clients in Guildford, London and the UK. Their services support organisations to grow by managing infrastructure and users primarily through cloud providers including Microsoft and Google.

The businesses current clients range from single person companies to global organisations and are each supported consistently and professionally through a ticket management system to enable good communication.

This is a fantastic opportunity for a 2 computer literate and technically minded individuals to join their team within Guildford.

Duties include:

Assisting with the management of support tickets through a platform
Dealing and learning the use of remote management platforms to complete real-time monitoring of the companies clients for both, system health and security (device updates and anti-virus)
Assisting with customer service including responding to all inbound support calls and emails and logging support tickets
Manage existing support tickets to ensure they are picked up by the team issues
Assist senior engineers with project work and client visits (where required)
Any other duties as requested by the directors

Positions Available : 2
Working Week : Monday to Friday: 9:00am to 5:00pm
Salary : £200.00 Per Week
Application Deadline Date : 28/08/2020
Possible Start Date : 31/08/2020
Personal Qualities : Organisational & planning skills, with good attention to detail.
Communication skills – written & verbal.
Proactive attitude and a willingness to learn new skills.
Able to work with minimal supervision.
Skills Required : Excellent Communication Skills
Ability to diagnose and resolve basic technical issues
Good understanding of computer systems, mobile devices and technology products.
Experience using Windows 7, Windows 10 Operating Systems, Internet Explorer and Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
Future Prospects : After full completion of the Level 3 there will be a full time position available to the candidate if they demonstrate the right attributes and skills.
Training to be Provided : "IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile);

Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)


IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.

Typical job titles include IT Solutions Technician, Service Analyst, Junior Systems Analyst, Systems Developer, Database Technician, IT Support Analyst, IT Support Technician, IT Systems Support, Junior DevOps Professional, IT Service Desk or Applications Support Technician (at 2nd, 3rd or 4th line support) "
Other Information : Cloudtech24 encourages staff to grow and offers support for additional training and learning as well as a salary review annually, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too.

This is a permanent position if you prove yourself to be a valuable member of the team, there is a strong chance of progression within the business, with the chance to further your qualifications.
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