Job Title : IT Technical Support Apprentice
Employer : Net-Serve
Location : Southampton, Hampshire, SO15 1GQ
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-04950
Brief Description : Remit Group are recruiting on the behalf of Netserve Ltd who provide outsourced IT Solutions to small and medium businesses across the South. They're on the lookout for a computer literate individual who can get invovled with maintenance and repair of IT.
Qualifications Required : You are required to have GCSE A-C grades or equivalent in English and maths to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships
Vacancy Detail : As IT Technical Support Apprentice with Netserve LTD you may be required to work in a variety of different ways including; on site where you will be working within the main business, directly with staff members. You could also be working remotely, where you could be staffing an IT help desk, answering calls and emails.
This would require you to resolve problems by guiding clients through programmes or you may be required to access their computers remotely and resolve the problem for them.
You could be working as part of a team within a company, or may be providing support to external business clients.
Responsibilities may vary depending on the employer but duties for this role usually include:
Support senior members by working with clients to understand details of faults
Learn how to professionally resolve faults and explain to the client the work you have carried out
Deal with any fixing and maintaining of equipment, such as printers, laptops, scanners and PCs
Assisting with system upgrades and setting up new devices
Support with the recording of problems within various CRM systems so that task histories can be reviewed
Provide an overall excellent customer service
Identify the need for system and equipment updates.
Positions Available : 1
Working Week : Monday to Friday: 9:00am - 5:00pm
Salary : £192.31 Per Week
Application Deadline Date : 15/04/2020
Possible Start Date : 23/04/2020
Personal Qualities : Candidates must have a keen interest in problem solving, maintenance and repair.
Skills Required : As technical support you will need to demonstrate:
Good IT skills
Strong organisational skills
Good written and verbal communication
An understanding of customer service
A good work ethic with a determination to succeed
Ability to work within a team or covering your own caseload of work
Future Prospects : As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications as well as English & maths Functional Skills Level 2.
The company are also offering a full, long term position of employment with them upon successful completion of the Level 3.
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : Please note – if you have previously registered with Remit via our website, you do not need to register again. Please register as an applicant using the Remit application form at https://applicants.remit.co.uk/. Only applications put forward via remit shall be considered. Contacting the employer directly will not assist your application. The closing date, interview start date and possible start date attached to this vacancy are only a guideline. Interviews for this position could be arranged at any time, therefore so could the start date. If you are interested in this vacancy please apply immediately. If you wait you may find the vacancy has already been filled.
After successfully completing the apprenticeship there is an opportunity for the role to be made extended or permanent.
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