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Job Title : Infrastructure Technician Apprentice - Copy
Employer : EACS Ltd
Location : Huntingdon, Cambridgeshire, PE29 6FY
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-04949
Brief Description : Remit Group are recruiting on the behalf of our client; EACS, an expert in the delivery of IT Services. Due to their teams continuous expansion; they are looking to find a technically adept individual to join them as a Service Desk Analyst Apprentice!


Qualifications Required : You'll need to have a minimum 5 GCSEs, grade A-C/7-4 or the Level 2 equivalent including English, maths and ICT.
Vacancy Detail : Consider yourself to have a niche understanding of Technical issues? Actively looking to find a place within the integral IT Industry?

This is a brilliant opportunity to join a company whose main core values and priorities continues to be their aim to provide the best support possible to their customers. As an award winning and trusted provider of IT Solutions and managed services to a wide range of UK organisations, this is the perfect chance to gain that crucial on the job working experience alongside a team of diverse and welcoming people!

Working with the title of "Service Desk Analyst Apprentice" the successful candidate will have the chance to receive constant support and guidance whilst working to achieve an Industry accredited Level 3 qualification in the Infrastructure Technician Standard.

Roles & Responsibilities;

Support the Senior team and help to provide internal technical support for EACS' systems including server, desktop and networking infrastructure
Help to complete PC Builds, the installation Operating Systems and peripherals for internal and external customers
Learn how to liaise with and build strong working relationships with stakeholders
To become an ambassador for EACS to maintain and enhance the companies reputation
Support and record all calls to ensure accurate information about the clients systems is maintained and available to other support personnel and account managers
Help to escalate issues in line with guidance
Work alongside other support staff to build knowledge and skills pertinent to the sites supported
To comply with all the necessary working practices relating to the customer site
Take a proactive approach to customer IT Systems; to ensure problems are avoided and the longer term development of the customer IT Systems are considered.
To be able to manage demanding users on customer sites who have high expectations
Be able to communicate technical issues and concepts to a non-technical audience
Work together with Line Manager to develop and enhance knowledge and skill sets
There may be a requirement to provide cover to other customer sites when absence by engineers
Assist with any other relevant tasks, as directed by the Line Manager.

If your looking to get your foot in the door of an expanding and supportive IT Industry and want the chance to learn and earn, then apply as soon as possible!

Positions Available : 1
Working Week : Monday to Friday; 9:00am - 5:30pm
Salary : £166.00 Per Week
Application Deadline Date : 15/04/2020
Possible Start Date : 23/04/2020
Personal Qualities : • Proven abilities to take initiative and be innovative
• Analytical mind with a problem-solving aptitude
• Ability to follow processes
• Positive, enthusiastic and supportive individual
• Ability to take ownership of and progress issues
• Ability to work under pressure
• Ability to work in a team and to support team members.
• Ability to build good working relationships with internal and external contacts.
Skills Required : If you have any experience or knowledge in the following; this would be an additional bonus:

- Any understanding of Networking, Firewall or ITIL is a bonus
- Knowledge or understanding on Microsoft Server, Desktop OS and Microsoft Exchange and O365
- Potential understanding on the installation of Windows OS
- Proven Customer Service Skills
- A demonstrable passion and interest in IT or Technology; through previous education or as a hobby
Future Prospects : After full completion of the Level 3 there will be a full time position available to the candidate if they demonstrate the right attributes and skills.
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
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