Infrastructure Technician Apprentice - Copy

Consider yourself to have a niche understanding of Technical issues? Actively looking to find a place within the integral IT Industry?

This is a brilliant opportunity to join a company whose main core values and priorities continues to be their aim to provide the best support possible to their customers. As an award winning and trusted provider of IT Solutions and managed services to a wide range of UK organisations, this is the perfect chance to gain that crucial on the job working experience alongside a team of diverse and welcoming people!

Working with the title of "Service Desk Analyst Apprentice" the successful candidate will have the chance to receive constant support and guidance whilst working to achieve an Industry accredited Level 3 qualification in the Infrastructure Technician Standard.

Roles & Responsibilities;

Support the Senior team and help to provide internal technical support for EACS' systems including server, desktop and networking infrastructure
Help to complete PC Builds, the installation Operating Systems and peripherals for internal and external customers
Learn how to liaise with and build strong working relationships with stakeholders
To become an ambassador for EACS to maintain and enhance the companies reputation
Support and record all calls to ensure accurate information about the clients systems is maintained and available to other support personnel and account managers
Help to escalate issues in line with guidance
Work alongside other support staff to build knowledge and skills pertinent to the sites supported
To comply with all the necessary working practices relating to the customer site
Take a proactive approach to customer IT Systems; to ensure problems are avoided and the longer term development of the customer IT Systems are considered.
To be able to manage demanding users on customer sites who have high expectations
Be able to communicate technical issues and concepts to a non-technical audience
Work together with Line Manager to develop and enhance knowledge and skill sets
There may be a requirement to provide cover to other customer sites when absence by engineers
Assist with any other relevant tasks, as directed by the Line Manager.

If your looking to get your foot in the door of an expanding and supportive IT Industry and want the chance to learn and earn, then apply as soon as possible!

INDIT