Job Title : Customer Service Executive Apprenticeship
Employer : Pip Bayleys Bedford
Location : Blunham, Bedfordshire, MK44 3DE
Position Type : Apprenticeship
Apprenticeship : Intermediate Level Apprenticeship
Sector : Business Services
Vacancy Reference : VAC-04781
Brief Description : Scania Great Britain’s award-winning Apprenticeship programmes are now open for Applications! Remit Group are recruiting on behalf of Pip Bayleys Scania who are looking for a new Customer Service Executive to join their team.
Qualifications Required : Minimum requirements are a 3/D grade or equivalent in English Language and Maths.
Vacancy Detail : For more than 120 years Scania has been at the forefront of the automotive industry and today is one of the world’s most recognised and respected commercial vehicle brands.
Working for Scania Great Britain is not just about the job. Scania goes the extra mile to provide an excelled employment package for every member of staff. This can include; Incentive Schemes, Pension, Scania Rewards and an Employee Assistance Programme including 22 days holidays in which will increase in line with your time at Scania.
Scania GB are world leaders in innovation and technical excellence and are one of the world’s leading truck manufacturers. They are currently recruiting for high quality Apprentices to train as Customer Service Executives through their Scania Apprenticeship Programme which is considered as one of the best in the industry.
As part of this role you will learn how to deliver a quality service by:
• Dealing with customer needs face-to-face and over the phone with a professional and friendly approach
• Supporting the scheduling of MOT's and services
• Updating customers with their vehicle's progress
• Identifying and understanding the type of repair e.g. Retail, Warranty, Contract.
• Obtaining customer authorisation, checking customer account details including order numbers and level of remaining credit.
• Taking responsibility to ensure the customer reception area is maintained to a professional standard at all times.
• Assisting with other duties as requested by your mentor and/or manager
Positions Available : 1
Working Week : Monday to Friday 9am - 5pm
Salary : £258.00 Per Week
Application Deadline Date : 27/03/2020
Possible Start Date : 06/04/2020
Personal Qualities : • You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed.
Skills Required : • Self-motivated with a dedicated approach to work
• Good organisational skills
• Good all-round communication skills with internal and external customers
Future Prospects : Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.
At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
Training to be Provided : Our dedicated training partner, Remit Group, will deliver comprehensive training to all Apprentices periodically throughout the 12 month programme. During these training sessions, your dedicated Development Coach will review your progress, set SMART targets, and identify any additional support that you may require.
To embed your knowledge further, as part of the apprenticeship programme, Functional Skills in English, Mathematics and ICT will be provided to ensure you have that essential knowledge, skills, and understanding to enable you to operate confidently in the workplace environment.
As a result, you will achieve:
• Level 2 in Customer Service
• Functional Skills Qualifications (if applicable) in:
Other Information : Salary will be National Minimum Wage for your age:
April 2019- 25+ £8.72, 21-24 £8.20, 18-20 £6.45, Under 18 £4.55.
Figure shown is for 18-20 years in April 2020.
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