Infrastructure Technician Apprentice

Company Name: 247 IT Services Ltd
Type: Apprenticeship
Sector: IT
Application Deadline Date: 20/03/2020
Positions Available: 1

Location: Farnborough, GU14 7NA
Salary:
Ref: VAC-04743
Start Date: 23/03/2020
Working Week: Monday to Friday: 9:00am - 5:30pm

Brief Description

Remit Group are recruiting on behalf of our client, a trusted provider by Businesses to manage systems infrastructure and software. They're looking for a, technically minded individual to join their ever-expanding team, based in a modern environment!

Vacancy Detail

Actively seeking opportunities to work within the IT sector? Enjoy helping others with various IT issues?

Then this is a fantastic opportunity for a driven and analytically minded individual to join a business where; you can learn and develop on a variety of skills to correctly provide support within an incredibly diverse, friendly and welcoming IT environment; one that constantly encourages personal and professional progression.

Duties & Responsibilities;

- Support the senior team by providing technical support; including answering support queries either onsite or via phone or email
- Learn how to maintain a high degree of customer service for all support queries and adhere to all service management principles
- Become able to take ownership of user problems and be proactive when dealing with user issues
- Assist by logging all calls on the call logging system; whilst ensuring the maintenance of full documentation
- Learn how to respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Support by allocating more complex service issues to the relevant IT Support member
- Help to arrange for external technical support where problems cannot be resolved in house

INDIT

Qualifications Required

You'll need to have a minimum 5 GCSE's, grade A-C/8-4 or the Functional Skills Level 2 equivalent including English, maths and ICT.

Personal Qualities

A methodical approach to problem solving
Self-motivated, pro-active when talking to customers
Courteous and friendly manner
Be a good overall people person
Show a passion for the IT Sector

Skills Required

Good communication skills and the ability to listen
Ability to pickup new skills and learn new technologies
Work independently or as part of a team
Genuine interest in IT, Support and Networking
Organised, diligent and thorough
Able and willing to acquire new skills and apply them

Future Prospects

After full completion of the Level 3 there will be a full time position available to the candidate if they demonstrate the right attributes and skills.