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Job Title : Infrastructure Technician Apprentice
Employer : Wainhomes
Location : Warrington, Cheshire, WA3 6UT
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-04638
Brief Description : Adept at technology? Remit Group are recruiting on the behalf of our national award-winning client; who due to continuous growth are seeking an Apprentice to join their internal IT department based at their North West office location in Warrington!


Qualifications Required : Minimum 5 GCSE's, grade 5 or above, including ICT, English and Maths.
Vacancy Detail : This is a fantastic opportunity for a computer literate and technological individual to join a business where; as an Apprentice you can learn and develop on a variety of skills to correctly provide support within an incredibly diverse and welcoming IT environment.

This position will have the Apprentice aiming to assist with the day to day running of the businesses internal IT Function, supporting 3 regions from the businesses Group HQ in Birchwood, Warrington. Additionally the Apprentice will have the equal chances to work and achieve an industry accredited Level 3 qualification in the Infrastructure Technician Standard.

Main Roles & Responsibilities

- Working in conjunction with the current IT Team by:

• Learning how to log IT helpdesk support tickets
• Assist in speaking with end users on the phone as part of the helpdesk
• Support with gathering Information and resolving technical issues, escalating as required
• Deal with general documentation and updating or IT portal
• Support with the occasional site visit
• Assisting with some IT projects in house

- Having the chance to work with the technologies and products the business use in house, such as;

• Office 365/Microsoft 365
• Remote support – using TeamViewer and RDP
• UNIFI Firewalls and Wireless
• Dell - Desktops, Laptops
• Phone systems
• VPN’s (Meraki & Cisco)
• Tablets and Mobiles (Android and iOS)
• VMware & Windows Servers

The candidate is not expected to be proficient with these technologies from the start, suitable in-house coaching and training will be provided and complement the core apprenticeship training.

Positions Available : 1
Working Week : Monday to Thursday: 8:30am - 5:00pm (3:45pm Friday)
Salary : £168.75 Per Week
Application Deadline Date : 14/02/2020
Possible Start Date : 17/02/2020
Personal Qualities : Organised, diligent and thorough
Able and willing to acquire new skills and apply them
A methodical approach to problem solving
Self-motivated, pro-active to problem solving
Courteous and friendly manner
Skills Required : Good communication skills and the ability to listen
Ability to pickup new skills and learn new technologies
Work independently or as part of a team
Genuine interest in IT, Cloud and Mobile communications
Future Prospects : Potential progression into a full-time role upon completion of the Level 3 Program
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
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