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Job Title : Infrastructure Technician Apprentice
Employer : Hi-Impact Consultancy
Location : Bromborough, Merseyside, CH62 3TQ
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-04537
Brief Description : Remit Group are recruiting on the behalf of our client; an expert provider in innovative digital services. They're looking for an articulate, technically minded individual to join their ever expanding team based in a modern environment!


Qualifications Required : To be considered, you must have at least 5 GCSE’s graded A*-C or 9-4 or equivalents, including English and maths, or the Functional Skills/Key Skills equivalents
Vacancy Detail : Actively seeking opportunities to work within the IT Sector? Enjoy helping others with various IT Issues?

This is a brilliant opportunity where you can learn and develop on a variety of skills to correctly provide support within an incredibly diverse and welcoming IT Environment. The Business are proud to have had numerous successful Apprentices' who have gone on to enjoy a career within the IT sector as either a part of their team or as a member of staff for one of their many clients. They are keen to see their next successful Apprentice have the same success story and watch their skill set develop in IT Support.

• Learn how to assist with tech support tickets submitted from colleagues received via email
• Support the team by answering inbound calls regarding IT queries and resolve accordingly or learn how to forward the issue to a supporting team member for further assistance
• Aim to consistently provide an update to colleagues when an IT query may take a duration of time to resolve
• Have the chance to update PC’s with the latest software programmes as and when required
• Assist with installations or configuring new IT equipment
• Support colleagues during busy academic schedules including exams, results day and inset days
• Assist colleagues with maintenance checks and tests

Positions Available : 1
Working Week : Monday to Friday: 8:30am - 4:30pm or 5:00pm
Salary : £163.13 Per Week
Application Deadline Date : 10/02/2020
Possible Start Date : 14/02/2020
Personal Qualities : • A positive attitude and a willingness to bring ideas to the team
• Organised, diligent and thorough
• Able and willing to acquire new skills and apply them
• A methodical approach to problem solving
• Self-motivated, pro-active to problem solving
Skills Required : • Courteous and friendly manner
• Customer focused
• Excellent time keeping
• Comfortable working as part of a team and with a wide range of people
• Flexible approach to work with a willingness to learn on the job
• Willingness to work hard
Future Prospects : As well as the chance to receive full on the job training throughout, by the end of the Apprenticeship you’ll have gained nationally accredited qualifications as well as English & maths Functional Skills Level 2.

The Business are also offering a full, long term position of employment with them upon successful completion of the Level 3.
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Things to consider : Before applying to this role please ensure you add a short cover letter above your CV. In your cover letter, please ensure you have covered the following:
• Why are you applying for this role
• What you will bring to the role
• What you hope to gain from your experience with the Business
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