IT Support Apprentice

This is a fantastic opportunity to join an outsourced services company providing everything from IT, HR, Accounts and more, supporting over 2000 end users across the country, predominantly in the legal, insurance and healthcare sectors. The Apprenticeship is a chance to join this business as an IT Apprentice and to develop a professional career within the IT Field; where the successful Apprentice will be working within their IT Systems Support Department based at their offices in Bristol.

If your eager to work towards and achieve a nationally recognized IT qualification within an environment that provides everything from training, support and practical work experience then this type of opportunity is a good alternative to going to University where you will have the chance to achieve up to a Level 3 qualification, with the potential for further qualifications in the future.

Main Roles & Responsibilities

? Overall, to provide clear and prompt support for all of Lyons Davidson/File Dynamics end users and customers
? Aim to communicate effectively and efficiently with end users or customers through all methods of communication such as over the phone, emails or face to face meetings
? Learn how to take responsibility and ownership for all issues that are reported, aim to record them appropriately and deal with in an efficient and timely manner
? Learn how to escalate issues to the relevant team and to communicate effectively to the end users or customers in accordance with the IT Support Departments SLA's
? Support with the maintenance and auditing of key applications in respect of end users and access levels
? Learn how to create and maintain IT Documentation for internal use and end users
? Support the Senior Team by helping to perform and deal with general administrative duties

INDIT