Commercial Desk Apprentice - Customer Service Apprenticeship

The successful candidate will join a small, friendly team as part of the Commercial Desk Team. They arrange for the transport of freight by air across the world.
Along with working, you'll undertake a Customer Service Practitioner Level 2 qualification through the apprenticeship programme.
Tasks will include, but not be limited to:
Commercial Activities
? Process quotations received from all customer?s including upselling (products) and cross selling (carriers) with a view to increasing the company?s revenues.
? Collect information on potential shipments to ensure you propose the right product to fit the needs of the shipment.
? Proactively call customers with a view to selling short term available capacity.
? Record results of proactive calling and feed any pricing information you collect to the Pricing team.
? Use all means of communication and select customer?s favourite communication channel to ensure a good realisation of quotations
? Ensure timely follow-up and proactive approach towards quotations.
? Build maintain and protect an excellent rapport and relationship with the customer.

Pre-sales - Information Distribution
? Provide the following information to Customers in order to meet their business needs.
o Post flights, Schedules, Available Capacity, Rate Information (i.e. customer has contract rate in place and wants to know what the level is), Product information (i.e. what are the benefits and features of each product).

Bookings / Order Taking
? Process bookings accurately, modify and cancel bookings.
? Build, maintain and protect an excellent relationship and rapport with customers by using all available means of communication i.e. email, telephone calls and customer visits.
? Follow correct order taking procedures.

Tracking & Tracing
? Provide shipment status information to the Customer when required/requested.
? Inform the customer regarding irregularities with their shipments and offer solutions to resolve an issues.
? Provide customers with written reports when discrepancies arise.

After Sales
? Handle and record complaints from Customers.
? Create incident reports if necessary and monitor irregularities together with Service Desk for further follow-up and action.

Back Office Administration
? Action Import and Export invoice rejection reports, ensuring client invoiced as required. .
? Manage the control and opening of credit facilities (accounts) requesting all necessary information such as bank guarantees, business references, etc.

INDBUS