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Job Title : IT & CRM Support Assistant Apprentice
Employer : Futuresource Consulting
Location : St. Albans, Herefordshire, AL1 3RD
Position Type : Apprenticeship
Apprenticeship : IT, Software, Web & Telecoms Professionals - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-04312
Brief Description : Remit Group are recruiting on the behalf of Futuresource Consulting, who specialize in delivering specialist research and consulting services. They're on the lookout for a computer literate individual to join their team as a CRM Assistant


Qualifications Required : Minimum of 5 GCSE grades between A* - C or 9 - 4 (or the equivalent) are required, including maths, English, and ICT.
Vacancy Detail : This is a fantastic opportunity to join a business thats' a leading source of data and insight into global electronics and media markets. As a CRM Assistant with them, you'll be responsible for primarily supporting the Marketing Team, ensuring that any new and existing clients have the best customer experience whilst using the Futuresource Client Portal.

It is Futuresource Consultings intention that the following job description is seen as a guide to the major areas and duties for which the Apprentice is accountable. However the Business will change, and the Apprentices' obligations are bound to vary and develop so the following job description and duties may change.

Assist with general Report Dispatch – sending PDF reports to clients.
Develop on general Technical Supportive duties such as creating client logins, changing passwords and editing accounts.
Aim to be the First Line of Support for setting up Users Accounts and general User Support
Learn how to configure the Futuresource Consulting CRM System and assist in the support of any CRM issues.
Learn about CRM Segmentation – Aim to create marketing lists based on activity and preferences.
Aim to assist with Licensing Allocation – Where you'll be providing access for clients to the Businesses portal.
Deal with the overall Sales-force Maintenance – This may include the updating of products, creating new campaigns, editing fields and layouts.

Positions Available : 1
Working Week : Monday to Friday: 9:00am - 5:00pm
Salary : £146.25 Per Week
Application Deadline Date : 20/01/2020
Possible Start Date : 27/01/2020
Personal Qualities : Excellent attention to detail
Problem solver
Quick learner
Ability to work independently
A friendly disposition
• Willing to go the extra mile
Skills Required : Computer Literate
Understanding of CRM systems
An understanding of Salesforce would be an advantage
Chinese speaker (desirable)
Good communication skills
• Team player
Future Prospects : You'll have the chance to develop a long term future with the company upon successful completion of the apprenticeship.
Training to be Provided : The apprenticeship includes a balance of content in technical, business and interpersonal areas, designed to ensure you have an appropriate set of skills to operate in today’s IT and Telecoms job roles. The technical content includes a choice of units for Software Development, Web Development, Technical Support, Telecommunications and Databases. IT, Software, Web & Telecoms Professional Level 3 includes: Level 3 IT Professional Competence Diploma, Level 3 ICT Systems and Principles Diploma, Functional Skills in English, Maths and ICT L2
• Ensuring that all responsibilities are met in accordance with company procedures and the Staff Handbook
• Understanding the need for confidentiality when dealing with both internal and external information
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