IT Support Analyst Apprentice

Company Name: Imagile Group
Type: Apprenticeship
Sector: IT
Application Deadline Date: 11/11/2019
Positions Available: 1

Location: Bristol, BS1 4DJ
Salary:
Ref: VAC-04302
Start Date: 15/11/2019
Working Week: Monday to Friday: 8:30am - 5:00pm

Brief Description

Remit Group are recruiting on the behalf of our client; Imagile Group; a team of individuals based within the Bristol area. Due to continued expansion they're seeking a technically individual to join them in providing IT Support to all their clients

Vacancy Detail

This is a fantastic opportunity to get started on a long term career within the IT field where the successful Apprentice will have the chance to provide day to day general IT Support to all of Imagile Groups employees.

The Apprentice will have the opportunity to;

Learn how to identify, diagnose and resolve Tier One problems (software and hardware) and communicate solutions to end-users
Aim to provide one-on-one end-user problem resolution over the phone/email/remote desktop for all Imagile Group employees
Assist with configuration and setup of end-user PCs
Assist with mobile phone and tablet (iPhone/iPad) troubleshooting
Aim to carry out password resets and answer other account queries.
Learn how to provide first line support for in-house developed solutions.
Assists Senior members of IT team in creating training materials for end-users ? for example, frequently asked questions, how-to?s, other documentation as required
Undertake such other duties as may reasonably be determined as commensurate with the grade of the post.

INDIT

Qualifications Required

You need to have at least 5 GCSE's grade A*-C or 9-4 including English, maths and ICT or the equivalent.

Personal Qualities

Attention to detail
Desire to learn
Able to reliably keep track of tasks and inventory
Excellent customer service
Ability to deliver customer support over the phone
Good documentation and communication skills
Ability to prioritize
Passionate about IT

Skills Required

The following skills are essential;
Computer related education
Knowledge of desktop operating systems:
Windows 8.1 & 10,
Microsoft Office 365, PC hardware.
Experience of working in a Customer Service role.

Future Prospects

For the ideal candidate, as well as the chance to achieve a nationally recognized Level 3 qualification, they'll also have the chance to work and receive support for Functional Skills Level 2 in English and Maths alongside.

There is also the opportunity for progression within the business upon successful completion of the Level 3.