Job Title : IT Support Apprentice
Employer : 2 Moons Computing
Location : East Grinstead, West Sussex, RH19 3DE
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-04276
Brief Description : Remit Group are recuting on the behalf of our client, 2 Moons Computing; a team of experienced and supportive 3rd Line IT Technicians; due to their continued expansion they're seeking a technically literate individual to join and develop with them!
Qualifications Required : You need to have at least 5 GCSE's grade A/C or 9/4 including English, maths and ICT or the equivalent
Vacancy Detail : This is the perfect opportunity for any computer literate individual looking to kick start their career within the IT sector; alongside a progressive and welcoming business based within East Grinstead, West Sussex. They're unrivaled IT support capabilities can help all sizes of businesses and internal IT teams so if your seeking for the chance to gain workplace experiences then this could be the place for you!
The Apprentices' roles and responsibilities are the following;
Learn how to become the first point of contact for all incoming help-desk calls
Aim to assist and provide first line help-desk support to any and all of 2 Moons' customers and clients
Attempt to accurately record all relevant technical information regarding the reported issue into the help-desk ticketing system
Assisting with the setting up, maintenance and repair of computer linked/computer related equipment
Help with the collection and delivery of computer equipment to customers
As requested, proactively undertaking any other relevant duties as may be reasonably required by the IT support team
With training and development, reaching the point at which you can be assigned tickets to resolve yourself
Positions Available : 1
Working Week : Monday to Friday: 9:00am to 5:00pm
Salary : £187.00 Per Week
Application Deadline Date : 04/11/2019
Possible Start Date : 11/11/2019
Personal Qualities : Friendly and personable
Good communication skills
Skills Required : A base understanding of the fundamentals in IT
Customer Service skills or an understanding of them is essential
Willingness to learn and develop
Being able to work to business customer deadlines
Future Prospects : As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications as well as English & maths Functional Skills Level 2.
The company also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives).
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : Our client has made note that if the successful Apprentice drives; they will then be insured on the companies car!
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