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Job Title : Infrastructure Technician Apprentice
Employer : Logiplex
Location : Ross-On Wye, Herefordshire, HR9 5LB
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-04262
Brief Description : Remit Group are recruiting on the behalf of Logiplex; an organisation who supply full IT Services to Businesses all over! They're actively looking for a new Infrastructure Technician to join their UK Team in Herefordshire


Qualifications Required : You need to have at least 5 GCSE's grade A/C or 9/4 including English, Maths and ICT or the equivalent
Vacancy Detail : This is an exciting opportunity for a fun loving and motivated individual to join a team that have a passion for things Technical and who enjoy helping others! If you have previous knowledge or experience in IT then this role could be the one for you!

Being part of the team is what this Apprenticeship is all about; and there is a warm welcome that awaits the individual who will be eager, keen and enthusiastic to learn and grow!
The Apprentice's duties will cover many different areas;

Assist with the repairing, building, upgrading and supporting computer related equipment including Printers, Apple, Windows and Mobile Devices.
Learn how to install software and configure using available tools, in support of customers; requirements.
Assist with Ad-Hoc Computer related tasks such as Customer Support & Training
There may be some on-site customer work that the Apprentice will be required to complete on an Ad-Hoc basis
Develop and deal with Remote Support for Users PC's and Servers
Assist in offering first and second-line support to customers over the phone and using remote management tools
Learn how to escalate issues to engineers where necessary if the Technical issue cannot be resolve over the phone.
Help and Assist with Sales and Service of IT related equipment and services

During the apprenticeship you will have access to excellent training and development opportunities within the role, with a team of dedicated people who will assist you in your chosen path. This role is ideal for anybody who has a genuine passion for working within an IT environment and is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual hungry to become the next generation in IT support and services.

Positions Available : 1
Working Week : Monday to Friday: 8:00am - 5:30pm
Application Deadline Date : 22/11/2019
Possible Start Date : 25/11/2019
Personal Qualities : Enthusiastic about IT and technology
Reliable and committed to the company and team.
Hard working & Dedicated to getting the job done
Able to work well in a team environment
Adaptable to different challenges
Skills Required : Able to deliver excellent customer Services in an honest, friendly and helpful manner
Manage and resolve daily computer related issues
Follow instructions but also be able to resolve issues using own initiative with the resources available
You must have good English skills both written and oral
Knowledge of Windows Platform and Microsoft Office applications
Knowledge of MAC OS, Architecture and Design.
Understanding of Networking, Infrastructure and design, wired, wireless and EOP.
Future Prospects : As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications as well as English & Maths Functional Skills Level 2.

The company are also offering a full, long term position of employment with them upon successful completion of the Level 3.
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : Our client has informed us that they will pay a certain amount towards candidates travel expenses - within reason.
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