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Job Title : Apprentice IT Support Technician
Employer : Xuper IT (QuestMark Limited)
Location : Derby, Derbyshire, DE21 6BF
Position Type : Apprenticeship
Apprenticeship : IT, Software, Web & Telecoms Professionals - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-04166
Brief Description : Remit Group are recruiting on the behalf of Xuper IT and an exciting opportunity has arisen for a ‘Tech savvy’ individual to join IT Computer Support business based on Wyvern Business Park in Derby.


Qualifications Required : Must hold 5 GCSEs (graded A* to C or 9 to 5) or equivalent including English/ Maths and have been a resident in the UK/EEA/EU for the last 3 years.
Vacancy Detail : Our client is looking for an Apprentice to join their technical support team who is passionate about IT. Maybe you have built a computer or fixed one for friends and family? The key to this role is having strong communication skills and a flair for technology.

Initially you will start on the IT Helpdesk, however if you wanted to become more site based as an Engineer, they will support you with this. The job role will consist of supporting, internal and external clients in all IT related duties, ensuring excellent customer service is delivered.

Day to day duties may include but not necessarily limited to:

• Learning how to respond to IT related tickets
• Setting up new PC’s/Laptops
• Setting up new users on internal systems
• Dealing with the networking of PC’s to printers, scanners and other hardware
• Trouble shooting and technical fault diagnostics for clients and colleagues through remote access and on-site support
• Remote access to assist with the installations of both software and drivers for hardware for MS Office to communicate with
• Help with general administrative tasks such as chasing server checks and printer readings

Our client would also like the candidate to become Product Champion’s on 2 pieces of Software within the business. One is a document management system and the other a piece of software that manages the time/fees charged by their employees.

(Full training and support will be provided as part of the 12 month apprenticeship)

Positions Available : 1
Working Week : Monday - Friday: 9:00am - 5:00pm
Salary : £208.00 Per Week
Application Deadline Date : 11/10/2019
Possible Start Date : 16/10/2019
Personal Qualities : • Punctual
• Reliable
• Self-motivator
• Personable
• Empathetic
• Determined
• Proactive
Skills Required : • Excellent communication skills – written and verbal
• Some technical knowledge is desirable
• An interest in the software industry is desirable
Future Prospects : As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications as well as English & Maths Functional Skills Level 2.

The company may be offering a full, long-term position of employment with them upon successful completion of the Level 3.
Training to be Provided : The apprenticeship includes a balance of content in technical, business and interpersonal areas, designed to ensure you have an appropriate set of skills to operate in today’s IT and Telecoms job roles. The technical content includes a choice of units for Software Development, Web Development, Technical Support, Telecommunications and Databases. IT, Software, Web & Telecoms Professional Level 3 includes: Level 3 IT Professional Competence Diploma, Level 3 ICT Systems and Principles Diploma, Functional Skills in English, Maths and ICT L2
Other Information : The National Minimum Wage for Apprentices is £3.70 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

It is highly important that you do not contact the Employer directly – any attempt of this may invalidate a candidate’s application.

Please note this job may expire before the stated date if a suitable applicant is appointed. Likewise, if we have not found the right candidate, the closing date may be extended.

If you hold a full UK driver licence or are currently in the process of learning to drive, please declare this upon submitting your application (please note this isn’t a necessity to this role, unless stated otherwise throughout).
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