Job Title : Apprentice IT Support Technician
Employer : Technolog Limited
Location : Wirksworth, Derbyshire, DE4 4FY
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-04169
Brief Description : Remit Group are recruiting on the behalf of our client Technolog Limited a business based in Wirksworth Derbyshire, are looking to source an enthusiastic individual who possesses an underlying passion for IT to join their team!
Qualifications Required : A minimum of 5 GCSE’s grade A/C or 9/4 Including Maths and English (or equivalents)
Vacancy Detail : Our client, Technolog Limited are looking for an apprentice to join their technical support team who has a great passion for the IT Sector. Maybe you have built a computer or fixed one for friends and family? The key to this role is having strong communication skills and a flair for technology.
Initially you will start on Technolog Limited's IT helpdesk, however if you wanted to become more site based as an Engineer, they will support you with this.
Day to day duties may include but not necessarily limited to:
• Responding to IT related tickets
• Assist with setting up new PC’s/Laptops and setting up new users on internal systems
• Learning how to Network PC’s to printers, scanners and other hardware
• Trouble shooting and technical fault diagnostics for clients and colleagues through remote access and on-site support
• Deal with remote access to assist with the installations of both software and drivers for hardware for MS Office to communicate with
• Help out with general administrative tasks such as chasing server checks and printer readings
Positions Available : 1
Working Week : Monday to Friday: 9:00am - 5:00pm
Salary : £203.33 Per Week
Application Deadline Date : 21/10/2019
Possible Start Date : 28/10/2019
Personal Qualities : - Hard working
- High attention to detail
- Forward thinking
- Technical minded
- Excellent communicator
Skills Required : If you possess the following knowledge this would be beneficial:
Basic experience in supporting Windows 7 / 8 and MS Office products, Dell, -Toshiba and HP hardware (standard desktop, laptop)
Basic experience/understanding in Unified communications and collaboration
A basic understanding of Telephony (preferably VoIP)
The potential basic experience using service/help desk ticketing solution
An understanding of networking concepts (LAN/WAN)#
The following skills are an essential
General excellent time management skills
The ability to work without supervision, and as part of a team
Good overall strong written and verbal communication skills, and customer-service oriented
A proven and methodical approach to problem solving
The ability to work under pressure and in a fast-paced environment
Possessing excellent organizational and interpersonal skills
Future Prospects : For the ideal candidate the opportunity to progress onto a Level 4 IT apprenticeship will be an option alongside securing a full-time position.
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : Dependent on the successful candidates' experience; the overall annual wage for this role could be between £10,000 to £15,000
Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.
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