Customer Advisor Apprenticeship

Alton Cars opened their first repair centre in Leedsin 1979 and since then the company has expanded opening repair centres across the UK. It's continued growth means that Alton Cars in Barnsley are now offering an exciting opportunity for a Customer Advisor Apprentice to join their team!

The apprentices key responsibilities will include but are not limited to:

- Manage event driven SLA's - contacting customers within timescales
- Manage, maintain and cleanse customer and customer history files
- Update and maintain vehicle repair records
- Document and log all transactions on the management systems
- Complete Work Provider portals within their set timescales
- Keep customer contact on First Notification of Loss within Work Provider SLA's
- Ensure courteous and cost-effective use of the telephone
- Maintain effective liaison with all Work Providers
- Maintain effective liaison with all members of the team, forming a strong sense of teamwork within the department. Ensure accurate and timely feedback of information to appropriate persons

If you are looking to kick start your career within a successful organisation to gain some valuable skills through a practical learning approach, then click 'apply' today!

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