Job Title : Contact Centre Advisor Apprenticeship
Employer : West Way Nissan Birmingham South - Acocks Green
Location : Birmingham, West Midlands, B11 2ES
Position Type : Apprenticeship
Apprenticeship : Intermediate Level Apprenticeship
Sector : Business Services
Vacancy Reference : VAC-04061
Brief Description : Remit are currently recruiting for a Contact Centre Advisor to handle inbound and outbound bookings for a highly successful Automotive Dealer Group within the UK.
Qualifications Required : GCSE A-C grades in Maths and English or equivalent qualifications.
Vacancy Detail : Remit are recruiting on behalf of a leading car dealership dedicated to providing customers with the best deals. Apprentices will receive on the job training and visits from Development Coaches every 4-6 weeks. It is also expected that 4-5 hours are spent studying in their own time. Upon completion of the apprenticeship, the successful candidate will achieve a nationally recognised level 2 qualification as a Customer Service Practitioner whilst developing their skills through a practical role.
Remit are currently recruiting for a Contact Centre Advisor to handle inbound and outbound bookings for a highly successful Automotive Dealer Group within the UK. Your role will be to capture all enquiries into our booking system, make contact with the customer to fully qualify their leads and ultimately secure appointments for our dealerships.
You will have the ability to meet and exceed internal and external customer expectations, build and maintain successful partnerships with customers, understand and apply customer service techniques and to focus on the achievement of long-term customer loyalty.
Weekend working rota applicable currently 2 in 4.
Starting salary of £15,000 with potential bonus earnings, plus pension, Life Cover, Friends and Family Car Purchase Scheme, 23 days holiday rising to 25 with service.
Positions Available : 3
Working Week : 40 hours per week, weekend working rota applicable currently 2 in 4.
Salary : £288.46 Per Week
Application Deadline Date : 03/11/2019
Possible Start Date : 11/11/2019
Personal Qualities : Candidates must have a keen interest in the motor industry and be reliable, with excellent timekeeping and attendance.
Other qualities this leading car dealership are looking for in their candidates are:
• Show initiative
• Positive attitude
Skills Required : As a Contact Centre Advisor Apprentice you will need to demonstrate:
• Confidence and an outgoing personality
• A smart and professional appearance and manner
• Excellent communication skills, both written and verbal
• Good level of numeracy
• Ability to communicate technical knowledge to customers
• Good presentation skills
• Excellent organisational skills and the ability to work under pressure
• Excellent work ethic
Training to be Provided : Good or bad customer service can make or break a business. In this day and age organisations recognise the importance of good customer service; and focus on developing this within their workforce.
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:
Level 1 / Level 2 Functional Skills in English & Maths (if required)
Level 2 in Customer Service
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