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Job Title : IT Technical Support Apprentice
Employer : Snapp CV
Location : Marylebone, London, W1H 5PW
Position Type : Apprenticeship
Apprenticeship : IT, Software, Web & Telecoms Professionals - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-03936
Brief Description : Remit Group are recruiting on the behalf of Snapp CV, a team of individuals who've created an App with a difference! Their team is constantly expanding, and their seeking a technical individual to come and join their IT Support Team in the London area


Qualifications Required : To be considered, you must have at least 5 GCSEs graded A/C or 7/4 or above, including English and Maths or the Functional Skills/Key Skills equivalents.
Vacancy Detail : This is a fantastic opportunity for someone who enjoys solving problems and working with all things technical; to join a team of equally minded individuals, as well as the chance to work towards an industry accredited Level 3 Qualification within the IT Professionals.

Job Roles

Learning how to provide technical support for both clients and users
Receiving and logging support using a data base system
Helping to train other employee's on current software, including Snapp CV's products and external software's
Helping to set up software for any new and existing employees
Having the chance to lead webinars for client demonstrations on the various products
Being the overall first point of call for phone calls and technical support emails
Dealing with the Chat Bot setup and live answering visitors
Helping to conduct and test software; including recording tests
Other responsibilities may include helping out in other areas of the Snapp CV business.

Positions Available : 1
Working Week : Monday to Friday: 9:00am - 6:00pm
Application Deadline Date : 21/11/2019
Possible Start Date : 25/11/2019
Personal Qualities : Very good understanding of IT
A quick learner of new introduced technologies
An overall team player
Self-motivated and independent
Wanting to gain experience in all areas of a start-up
Skills Required : You will need some basic technical knowledge and the enthusiasm to learn lots more
Excellent customer service and communication skills are essential
A professional manner is required at all times
The demonstrable ability to work under pressure
Future Prospects : As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications as well as English & maths Functional Skills Level 2.

The company are also offering a full, long term position of employment with them upon successful completion of the Level 3.

Things to cons
Training to be Provided : The apprenticeship includes a balance of content in technical, business and interpersonal areas, designed to ensure you have an appropriate set of skills to operate in today’s IT and Telecoms job roles.

The technical content includes a choice of units for Software Development, Web Development, Technical Support, Telecommunications and Databases.

The overall qualification for the IT, Software, Web & Telecoms Professional Level 3 includes:

Level 3 ICT Professional Competence Diploma,
Level 3 ICT Systems and Principles Extended Diploma,
Functional Skills in English, Maths and ICT at a Level 2
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