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Job Title : IT Technical Support Apprentice
Employer : Connect DS
Location : Guildford, Surrey, GU23 7EF
Position Type : Apprenticeship
Apprenticeship : IT, Software, Web & Telecoms Professionals - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-03872
Brief Description : Would you like to develop a professional career in IT? Remit Group are recruiting on behalf of ConnectDS. This is an excellent and exiting opportunity to join a passionate friendly team who work extremely well together to deliver high-quality services.


Qualifications Required : Ideally a minimum 5 GCSE’s C and above including maths, English and ICT (or equivalent qualifications).
Vacancy Detail : ConnectDS are an expanding specialist company their primary focus is delivering logical and effective cyber protection to their clients in Guildford, Surrey, London and the UK. ConnectDS services will assist in defending organisations against the potential cyber-attacks that companies are faced with on a daily basis. ConnectDS were established to help simplify effective security and data protection services to protect mid-sized customers from the vast and increasing threat landscape. Mid-sized organisations are often looked upon as an easy target for cyber criminals, their aim is to protect customers by delivering enterprise grade security solutions for clients who don’t like to be sitting ducks.

This is a fantastic opportunity for a computer literate and technically minded individual to join their team within Guildford.

Duties include:
You'll be tasked with installing and configuring computer systems
Learn and develop on remote management of our platform performing real-time monitoring of our clients for both, system health and security (device updates and anti-virus)
You will need to be able to respond to all inbound support calls and emails and logging support tickets
Manage existing support tickets to ensure they are picked up by the team issues
Help to assist senior engineers with project work and client visits (where required)

Positions Available : 1
Working Week : Monday - Friday 9am - 5pm
Salary : £200.00 Per Week
Application Deadline Date : 20/01/2020
Possible Start Date : 27/01/2020
Personal Qualities : Organisational & planning skills, with good attention to detail.
Communication skills – written & verbal.
Proactive attitude and a willingness to learn new skills.
Able to work with minimal supervision.
Skills Required : Excellent Communication Skills
Ability to diagnose and resolve basic technical issues
Good understanding of computer systems, mobile devices and technology products.
Experience using Windows 7, Windows 10 Operating Systems, Internet Explorer and Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
Future Prospects : ConnectDS offer an amazing commission and salary review twice a year, which all apprentices to date have experienced different levels of pay rise where there can be definitely more significant enhancements to salary depending on performance too.

This is a permanent position if you prove yourself to be a valuable member of the team, there is a strong chance of progression within the business, with the chance to further your qualifications.
Training to be Provided : The apprenticeship includes a balance of content in technical, business and interpersonal areas, designed to ensure you have an appropriate set of skills to operate in today’s IT and Telecoms job roles. The technical content includes a choice of units for Software Development, Web Development, Technical Support, Telecommunications and Databases. IT, Software, Web & Telecoms Professional Level 3 includes: Level 3 IT Professional Competence Diploma, Level 3 ICT Systems and Principles Diploma, Functional Skills in English, Maths and ICT L2
Other Information : After successful completion of the apprenticeship a full-time opportunity for the right applicant who has displayed commitment and drive is available.
Things to consider : Training Provided:

IT, Software, Web and Telecoms Professional level 3 qualification
The framework includes a balance of content in technical, business and interpersonal areas, designed to ensure apprentices have an appropriate set of skills to operate in today’s IT &Telecoms job roles.

Functional skills in English, maths and ICT (if applicable)
Employee Rights and Responsibilities (ERR) (if applicable)
Personal Learning and Thinking Skills (PLTS) (if applicable)
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