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Job Title : IT Support Apprentice
Employer : 2 Moons Computing
Location : East Grinstead, West Sussex, RH19 3DE
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-03627
Brief Description : This is the perfect opportunity for any Learner looking to start their career within the IT Industry. You will be working with two very experienced and supportive 3rd Line IT Technicians.


Qualifications Required : GCSE grades A*-C in English and Mathematics
Vacancy Detail : You job will include the following:

Being the first point of contact for all incoming helpdesk calls
Providing first line helpdesk support to our customers
Accurately recording all relevant technical information regarding the reported issue into the helpdesk ticketing system
Assisting with the setting up, maintenance and repair of computer linked/computer related equipment
Collecting and delivering computer equipment to customers
As requested, proactively undertaking any other relevant duties as may be reasonably required by the IT support team
With training and development, reaching the point at which you can be assigned tickets to resolve yourself

Positions Available : 1
Working Week : Monday to Friday - 9am to 5pm
Salary : £150.00 Per Week
Application Deadline Date : 24/06/2019
Possible Start Date : 01/07/2019
Personal Qualities : Friendly and personable
Good communication skills
Time management
Skills Required : No previous experience in IT is required, just someone who is willing to learn and develop.
Customer Service skills or an understanding of them is essential
Time management
Being able to work to business customer deadlines
Future Prospects : The opportunity to gain a fulltime position within the company is available after the successful completion of the Apprenticeship
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : Apprenticeship salary will be reviewed after 3 months providing targets are being met.
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