IT Technician Apprenticeship

Company Name: Giant iTab
Type: Apprenticeship
Sector: IT
Application Deadline Date: 24/06/2019
Positions Available: 1

Location: London, SW6 3JA
Salary:
Ref: VAC-03624
Start Date: 01/07/2019
Working Week: Monday to Friday, 9:00am to 5:30pm

Brief Description

Giant iTab have a fantastic opportunity for anyone hungry to start their IT Career.

Vacancy Detail

As Technician apprentice, you will gain excellent exposure supporting Giant iTab's Technical Team to build, repair, development and support their unique products. The role will involve a mixture of Software and Application Development and Hardware support.
Duties will include:

To provide technical support, answering support queries via phone or email
To troubleshoot desktop, system and software problems, diagnose and solve hardware/software incidents/problems
To log all calls on the call logging system and maintain full documentation
Support users specifically in the use and understanding of software, bespoke to Giant iTab by providing training and advice
To install, maintain and support new applications/updates
To liaise if necessary with third party suppliers both hardware & software to resolve issues and assist in the resolution of a client?s request
When required, configure hardware, peripherals to meet client?s specifications and requirements, including installation and updates of third party software
The opportunity to travel Internationally will be a large aspect of this job. An example of one of the locations you will travel to is Barcelona.

INDIT

Qualifications Required

GCSE (C and above) in English and maths (or equivalent).

Personal Qualities

To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues
The ability to work on one?s own initiative as well as part of a team to resolve all clients issues to the highest of standards
Hard working
Driven/hungry to succeed
Must demonstrate a 'can do attitude'
Quick/keen learner
Committed to both work and learning
Reliable/honest
Good team player
Mature attitude/approach

Skills Required

Passionate about Technology, Software and Application Development
Excellent IT skills
?Ability to problem solve using own initiative
?Good presentation skills
?Good attention to detail
Good problem solving
Good organisational skills
Time management skills
Ability to work to deadlines
Excellent customer service and communication skills
Willing to learn and progress
Able to prioritise workload

Future Prospects

A full time role is on offer for the successful apprentice to have a great opportunity to be part of this continued success and growth of this recognised and established business.

Giant iTab's Technical Director started off within the business as an IT Apprentice not too many years ago now, demonstrating that progression and ongoing development is rewarded for hard work.

Other Information

This is a fast-tracked, advanced Level 3 IT apprenticeship. Some self-study will be required.