Job Title : Retail Apprenticeship
Employer : Mercedes Benz of Teeside
Location : Stockton-on-Tees, North Yorkshire, TS18 3RB
Position Type : Apprenticeship
Apprenticeship : Intermediate Level Apprenticeship
Sector : Business Services
Vacancy Reference : VAC-03500
Brief Description : Remit Group are recruiting on behalf of The Sytner Group and their manufacture partner, Mercedes Benz for a Retail Apprentice based in Stockton on Tees
Qualifications Required : PLEASE ENSURE YOU READ THE ELIGIBILITY REQUIREMENTS BEFORE APPLYING FOR THIS ROLE
• A full clean driving licence is essential.
• Maths & English GCSE grade A-C or equivalent
Vacancy Detail : This is a customer facing role within the After Sales department. You will gain a thorough knowledge of the workings of a prestige car dealership, initially gaining experience by working in all departments covering all aspects and job roles at your dealership. You will then focus on the aftersales roles in more detail.
Typical duties will include:
Assess the customer’s needs and requirements, providing customers with specific information about all Mercedes-Benz products.
Promote the benefits and unique selling points of Mercedes-Benz Cars, accessories and vehicle ownership.
To provide a ‘hub’ for product knowledge, ensuring that product knowledge remains current and up to date
To deal with customer requirements for service and vehicle repairs in an efficient and courteous manner.
To support and assist the Service Manager in all areas of customer handling, problem solving and delivery of Best Company to work for and Best Company to do business objectives.
To support and assist the Service Manager in achievement of Workshop productivity levels.
To record vehicle details and service histories accurately and effectively carry out customer follow up in order to promote sales of labour, parts and fitted accessories
In all areas you’ll be expected to deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
You’ll ensure the highest standards of personal appearance and housekeeping within the dealership. You will of course, also make sure that any admin tasks are carried out accurately and in a timely manner
The Sytner Group pride themselves on providing outstanding levels of Customer Service, which is why the apprenticeship will lead to a Customer Service Practitioner Level 2 qualification.
Positions Available : 1
Working Week : 40 hours pw; to include some weekends and evenings 8am – 6pm
Salary : £250.00 Per Week
Application Deadline Date : 24/07/2019
Possible Start Date : 24/09/2019
Personal Qualities : You will have a genuine warmth and enthusiasm for people, confidence and an outgoing personality, a strong work ethic and the drive to succeed in a fast-paced customer service environment. Candidates must have a keen interest in the motor industry, be reliable, with excellent timekeeping and attendance. You will have a smart and professional appearance and manner.
Skills Required : As a Retail Apprentice you will need to demonstrate:
• Knowledge of the Sytner Group. You will be expected to demonstrate this from initial contact.
• Excellent communication skills, both written and verbal
• Good level of numeracy
• Ability to negotiate
• Ability to build and maintain good customer relationships
• Competent IT skills – both computers and other hardware such as tablets, smart phones etc.
• Ability to communicate technical knowledge to customers
• Good presentation skills
• Excellent organisational skills and the ability to work under pressure
• Ability to work as part of a team as well as on your own caseload of work
Future Prospects : As the UK's leading retailer of prestige cars, Sytner Group provide an extraordinary working environment with remarkable opportunities and are driven by their aim "to promote from within" so are continually developing talent in order to build life-long careers.
Training to be Provided : Good or bad customer service can make or break a business. In this day and age organisations recognise the importance of good customer service; and focus on developing this within their workforce.
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:
Level 1 / Level 2 Functional Skills in English & Maths (if required)
Level 2 in Customer Service
Other Information : The successful candidates can look forward to working for a progressive and consistently successful company that offers investment in personal development.
During your apprenticeship you will receive mentoring support and feedback through monthly reviews.
Selected candidates will be invited to attend an interview week commencing 8th July and following this, selected candidates will be invited to attend a half day Assessment Centre during week commencing 5th August 2019. Applicants should ensure that they are able to attend on these dates if shortlisted.
Employment will commence for successful candidates on the 24th September 2019.
Remit Training will be carrying out initial telephone interviews for shortlisted candidates. Please expect a call from a Nottingham number (0115).
Things to consider : The training takes 18 months to complete and includes 12 months apprenticeship training to gain the Level 2 Customer Practitioner. Your time will be spent in your place of employment where you will get to learn practical skills from seeing the real working environment. You will shadow qualified advisors so that you are able to learn first-hand how to go about your job. You will also get the opportunity to assist in the day to day tasks and as you progress through your programme you will be able to start completing tasks on your own. To support and guide your progress your Remit Development Coach will visit you every month.
The map below shows the employer's location