Job Title : IT Support Apprenticeship
Employer : Corolus Business IT Solutions
Location : Derby, Derbyshire, DE24 8AA
Position Type : Apprenticeship
Apprenticeship : IT, Software, Web & Telecoms Professionals - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-03513
Brief Description : Remit Group are recruiting on behalf of Corolus Ltd. You will be office based in Derby working as part of a small team responsible for providing IT support on a range of Windows based hardware and software platforms.
Qualifications Required : Ideally, a minimum 5 GCSEs at C/4 including maths, English and ICT (or equivalents)
Vacancy Detail : You may be required to undertake site visits when necessary so must be smartly presented, polite and be able to communicate well with customers.
Industry experience is not necessary but applicants must be able to demonstrate an understanding of essential PC Hardware and Software knowledge such as Microsoft Windows Operating Systems and Microsoft Office.
• Monitoring and maintenance of customer network / server infrastructure
• Log and track jobs through internal systems to ensure timely resolution
• Provide support to customers via telephone, email and remote support and possibly occasional site visits
• Setup and configuration of new hardware pre-delivery
• Liaise with suppliers and third-party service providers
Positions Available : 1
Working Week : Monday to Friday 9:00 am - 17:00 pm
Salary : £168.75 Per Week
Application Deadline Date : 31/05/2019
Possible Start Date : 02/06/2019
Personal Qualities : Technical aptitude
Willingness to work hard and must have a good work ethic
Ambition to learn and become a key member of the team
Dedicated problem solver
Skills Required : You will need some basic technical knowledge and the enthusiasm to learn lots more
Excellent customer service and communication skills are essential
A professional manner is required at all times
The ability to work under pressure
Future Prospects : For the right apprentice, there will be an offer of permanent employment on completion of the apprenticeship.
Training to be Provided : The apprenticeship includes a balance of content in technical, business and interpersonal areas, designed to ensure you have an appropriate set of skills to operate in today’s IT and Telecoms job roles. The technical content includes a choice of units for Software Development, Web Development, Technical Support, Telecommunications and Databases. IT, Software, Web & Telecoms Professional Level 3 includes: Level 3 IT Professional Competence Diploma, Level 3 ICT Systems and Principles Diploma, Functional Skills in English, Maths and ICT L2
Other Information : For the right apprentice, there will be an offer of permanent employment on completion of the apprenticeship.
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