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Job Title : IT Support Apprentice
Employer : Alpha Scan Computers Ltd
Location : Romsey, Hampshire, SO51 9AQ
Position Type : Apprenticeship
Apprenticeship : IT, Software, Web & Telecoms Professionals - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-03477
Brief Description : Remit Group are recrutiing on the behalf of Alpha Scan who, over the past 25 years are proud to have gained a reputation as trusted experts in the IT field. Their looking for some dynamic and technical individuals to join their expanding team


Qualifications Required : Ideally you are required to have GCSEs grade A/C - 9/4 in Maths, English and ICT or have the equivalent in Functional Skills
Vacancy Detail : Alpha Scan are known for taking the worry out of IT management. Their certified expertise and comprehensive IT outsourcing and IT services broaden their clients capabilities, giving them the power and flexibility to handle any aspect of their clients technology needs. They're now on the lookout for a technically minded individual who can join their 1st Line Support team!

Your main role will include

Developing on your service and product knowledge
Making periodic courtesy calls to clients when required
You'll manage any regular outbound communications with clients
Provide 1st Line Technical resolutions to all client IT issues
Escalating issues to the 2nd & 3rd line technical resource team
You'll also manage email campaigns and develop on your closing sale techniques

Positions Available : 1
Working Week : Monday to Friday: 9:00am - 5:00pm
Application Deadline Date : 18/11/2019
Possible Start Date : 25/11/2019
Personal Qualities : Alpha Scan are looking for someone whose:

Wel Presented
A good grasp of time management
Has a keen attention to detail
Quite confident with a "can-do" attitude
Skills Required : Alpha Scan require someone who:

Has good overall IT skills and knowledge
Has strong organisational skills
Has excellent verbal and written communication skills
Able to work as part of a team or individually
Enjoys solving problems
Future Prospects : For the right candidate, there is the chance to be offered a full-time role with the company and have the essential foundation to develop a highly successful career within the IT industry
Training to be Provided : The apprenticeship includes a balance of content in technical, business and interpersonal areas, designed to ensure you have an appropriate set of skills to operate in today’s IT and Telecoms job roles. The technical content includes a choice of units for Software Development, Web Development, Technical Support, Telecommunications and Databases. IT, Software, Web & Telecoms Professional Level 3 includes: Level 3 IT Professional Competence Diploma, Level 3 ICT Systems and Principles Diploma, Functional Skills in English, Maths and ICT L2
Things to consider : How will you commute to the location?

This is an advanced Level 3 qualification, so some self-study may be required
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